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Business Profile

Auto Repairs

Perfect Image Auto Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction : 5/29/2024The amount of money you paid the business : $4,200 for the car and $150 for the paperwork . What the business committed to provide you : The sales rep ********************* and ******************* as well as the secretary mentioned that if I was not satisfied with the purchased ; that I can have my money back with no problem ; specially if the car could had any major issues . Which in this case it did and also they fail to disclose them . I didnt knew anymore until my daughter read the papers after I sign and pay them when she became aware and let me know. We were assured by the workers of the dealership owner that the car was in great condition and with no previous damages and had all paperwork been done and ready to go with purchase. Eventually my daughter check all the documents, and she noticed ; they didn't gave me a receipt of full payment:I was told if I didnt like the car or if I discover any major issues with it ,I only drove the car , no longer then 15min from the dealership. My daughter and I got in contact with the sales rep and told us that wasnt a problem and he would see us the following day to reimburse me the money back . When I went , this time without my daughters company and guidance , this individual informed me he was and couldnt be able to give me my money back. His reason was that he personally used that money to purchase cars or other investments and that if I wanted my money back I needed to wait until he was able to sell my car.

  • Initial Complaint

    Date:10/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from them back in June. They were smoking weed while I was buying the car. Then I had my car for two months. They repossessed the car on 08/19/22 after I got a letter from the bank starting. That I had until 09/05/22 to pay the amount that was due which was one payment. I called them they wouldnt tell me who picked it up because im pretty sure they did which is illegal. Also they said that I to pay $476 to get the stuff in my car out. He said he paid my car off to the bank from his account. It all sounds like a scam. Dont buy your car here they are just trying to make a quick dollar.

    Business Response

    Date: 10/18/2022

    Customer was a first payment default she never made her 1st payment and her car got reposesd by finance company 

Perfect Image Auto Solutions is NOT a BBB Accredited Business.

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