Reviews

Review Details

• Review fromJohn G

  Date: 11/15/2023

  2 stars
  Nice guys, showed up despite it being snowy that day, but they started 1.5 hours late, were fairly inefficient throughout the day, left many items behind that I needed to go back for, and in my opinion lacked common sense that has cost me several hours of time. Washing machine hot/cold connected to wrong valves. Damaged a desk. Left all the wrapping on the floor and on furniture. Just tossed boxes in the garage that were clearly labeled for inside (such as see-through boxes that had clothes in them), stacked the garage to the brim without concern of where things ultimately needed to go. Little initiative. Left a large desk unassembled, and I now can't find the parts - no response from movers regarding where the screws might be despite multiple messages. Nice guys I guess but felt like they did the bare minimum to be able to leave asap once it got dark.
  

  Bronco Moving

  Date: 11/20/2023

  We genuinely regret that your moving experience with us didn't meet your expectations. On snowy days, certain unforeseen challenges can arise, and we apologize for the delay caused that day. To provide clarity: Our team highlighted that the jungle gym wouldn't fit into the truck as it was. They did offer to disassemble it to make it work, but we understood from your feedback that you preferred not to take additional time on that. Regarding the dryer, once it was found that the outlet at your new place wasn't compatible, our team did offer to switch them back to the original location. However, this service would've been on the clock, and it was our understanding that you opted against it. Please know that you were only billed for the exact hours our crew worked. Before leaving, they made sure to check in with you to ensure they addressed all tasks to your satisfaction. Although you have not reached out to us directly, we are eager to assist in resolving this matter. However, I also wish to express my concern regarding the multiple negative reviews posted across various platforms. I understand the impact of such reviews on a small business like ours and believe in resolving issues amicably and directly. While I respect your right to share your experience, I encourage dialogue that fosters understanding and resolution considering our management team was never contacted regarding your experience with the crew. At Bronco Moving, our customers' satisfaction is paramount. We are here to address any outstanding issues and discuss any aspect of our service you were unhappy with. Please feel free to reach out to us at ********************************** Thank you for choosing Bronco Moving, and we look forward to the opportunity to make things right.

• Review fromRussell P

  Date: 11/09/2023

  5 stars
  Thank you very much to **********, ******* and ****. All three of you were exceptional, courteous and moved our household in a very timely manner. Thank you for being available for a Sunday move! It was worth the extra cost to hire a third mover and thank you Bronco for that option. Thank you again gentlemen for all your hard work and dedication!Sincerely,******* and ****

• Review fromJennifer H

  Date: 11/03/2023

  5 stars
  ******* and ******* were both professional and careful with our belongings and made the move quick and easy. They were an amazing team ! I will always recommend Bronco moving and ******* and *******!

• Review fromMichele D

  Date: 10/23/2023

  5 stars
  **** and **** did an amazing job. Were very careful with our things and very professional. Thanks guys!

• Review fromPat R

  Date: 10/15/2023

  5 stars
  We drove our own moving truck from out-of-state to our new home in ********. We hired Bronco Movers to unload for us. **** and ***** were on time, did an excellent job, listened to my request and put things exactly where I ask. They were also friendly and we will recommend Bronco Movers to anyone that ask.

• Review fromLinda G

  Date: 10/03/2023

  5 stars
  Best move we have ever experienced!!They were priced great and took great care of our furniture and items. I would highly recommend them.

• Review fromPat G

  Date: 09/30/2023

  5 stars
  Great job by these four guys, **, ****, *** and *******. ************** and very polite. A long day but no complaints. Would highly recommend.

• Review fromPamela G

  Date: 09/27/2023

  5 stars
  My husband and I just used two Pods to move. We loaded one Pod ourselves, which took 2 long, miserable days; and we hired Bronco Moving for the second one, which took about 3 hours. Our movers, ******* and ******, were fantastic. Not only were they time efficient; they also made great use of the space in the Pod. I wish I'd gone with them to begin with!

• Review fromLisa W

  Date: 09/25/2023

  5 stars
  Great company and great staff! Have used them twice and super happy with both moves!

• Review fromMilton C

  Date: 09/20/2023

  5 stars
  Bronco Moving was by far the best moving company I have used! **************** and ******* were very professional, knew how to organize and incredibly efficient! For sure, I will use this company for any future moves.