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Business Profile

Ecommerce

TACH

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a luggage set in March of 2024. These luggages come with a warranty for manufacture defects. This luggage had a faulty lock that jammed and would not open so I could access my personal belongings. We have to cut along the fabric to access my belongings and from the internals of the bag saw the lock mechanism was not aligned, proving the manufacturer defects. The seller and manufacturer both failed to comply with the legal terms of the warranty. I have read reviews from other customers who state when they contact the manufacture about defects/warranty related issues, there is no response indicating lack or fullfillment and potential fraud. I am requesting a refund or replacement.

    Business Response

    Date: 06/26/2025

    Dear BBB,

    ******* ****** did not buy the luggage from TACH LLC.  She bought it from Spreetail.  I believe this alone should invalidate you claim.  Spreetail does buy the luggage from **, but our price to Spreetail includes warranty coverage from their side.  We pay for it in the form of a 4% discount on their price.

    Additionally, Mrs. ****** admitted that her husband broke the lock on the luggage because the lock jammed.  The locks are made by Travel Sentry and are the best on the market.  All major brans use Travel Sentry.  If the locks were damaged during the flight that is the airlines responsibility. 

    I offered a special discount to Mrs. ****** and she refused.  After receiving 15 long emails from her I agreed to send her a free large bag if she paid for the shipping.  This was before I saw the letter. 

    I believe we have done more than our part to accommodate Mrs. ************* This includes responding to all her emails. 

    Regards,



    **** *****
    CEO
    TACH LLC

TACH is NOT a BBB Accredited Business.

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