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Business Profile

Property Management

Pinnacle Lodging

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Cheryl C

    Date: 08/13/2024

    We had the worst experience ever renting through Pinnacle Lodging!! We rented CLOWSGILL HOLME, which is a pet friendly property. Soon after we arrived at the home, we got a text that neighbors complained our dogs were barking. REALLY?! Dogs bark! Especially if there are other dogs next door barking at them. Then we were questioned as to how many dog we had. We had our 2 dogs as we had informed them when we booked the property. On our second night at the property, my husband woke up around midnight to use the restroom, upon entering the bathroom he noticed something on the floor, he turned the light on and there was a BAT on the floor. The bat quickly scurried under the sinks. We closed the bathroom door and waited until morning to call Pinnacle. ***** answered the phone and was quite dismissive of us having a BAT in the house. Animal Control came out. They were unable to find the bat in bedroom, but there appeared 2 more bats in the living room. I called to ask Pinnacle to move us to another house, again Faith was rude and told me they had no houses were available. I said this house has a rodent infestation and is unlivable. All she said was "what do you want us to do to make things better?" I finally got to a supervisor/manager after quite a few attempts. ****, the supervisor/manager, too was quite dismissive of the situation and she too only replied "what will make this better for you?" All I could say is find us a new home. We were so appalled that they felt this was not a serious problem.....having BATS in a house. Finally **** texted me back around noon (they do not like to talk on the phone, only text) and said that ******, the director of sales, said that we could have a full refund if we were out of the property by 6:00, when their offices close. Luckily, I found a house on VRBO to move to that let us move in the same day.I hope that the owner of *************** is aware that they have a BAT infestation at their house.

  • Abraham T

    Date: 12/11/2023

    There was an unexplained beeping sound that we thought was a gas leak. Called 911, they asked if there was a manual to handle this and none was provided by Pinnacle Lodging.We left and asked for a refund. They fought to justify half the cost was fees. We did not get our refund.

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