Reviews

This profile includes reviews for Monarch Investment & Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Monarch Investment & Management Group, LLC

  2195 N State Highway 83 Franktown, CO 80116-9664

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  Forest Woods Apartments

  101 Forest Pkwy Valley Park, MO 63088-1002

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  Village Royale

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  Village Square Apartments

  503 Village Square Dr Hazelwood, MO 63042-1815

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  Brookfield Village Apartments

  2536 SW Brandywine Ln Topeka, KS 66614-5240

Review Details

• Review fromSamantha L

  Date: 06/26/2022

  1 star
  I have had multiple work orders closed when they are not completed, the place was filthy when we moved in and I would have a full cannister every time I for weeks. I purchased a carpet cleaner and it took 4 rounds (every other day) through the apartment before the large chunks of dirt stopped cleaning. I was told there was no pet with the previous tenant but I was finding dog fur everywhere. My closet and blinds reak of body odor. My kitchen sink is geld up with duct tape and has a leak, but maintenance said there wasn't when it was clearly wet and had water damage underneath. My toilet runs randomly, they gave me a new handle which did not stop the problem and after the maintenance manager told me he'd come out to check since others could find nothing wrong, he never showed up. The vent over my stove was held up with electrical tape and fell down. I was told they would replace and they closed my work order and never came back. My shower was "remodeled" over old toilet and wasn't glued down properly and has tons of black mold growing behind it to where it pops out in places. When i moved in, my large burner would catch fire every time i put it on high. They came for preventive maintenance and my carbon monoxide dector started beeping the day they were supposed to come and never showed up. I am a stay at home mom so i know for a fact whether they come in. By far the worst place I have ever rented.

• Review fromJustin S

  Date: 06/25/2022

  1 star

  Justin S

  Date: 06/25/2022

  They took my money. Now I'm nervous they may try to keep my deposit. I don't trust this situation. Because of the application fee, I asked before I applied if a bankruptcy was going to be an issue. They said that a bankruptcy would not automatically disqualify you if you were released from the bankruptcy, which I am. Then after I apply they tell me that I am being denied because of my bankruptcy.They told me to apply knowing they were going to deny my application in order to charge me a 35 dollar application fee... They are a bunch of crooks. The office staff said "as long as you are released from bankruptcy, you won't be denied based on bankruptcy." They either lied, or were giving information on something they knew nothing about. In this situation, given their misinformation they should offer to refund the application fee. I feel like I was scammed

  Monarch Investment & Management Group, LLC

  Date: 07/01/2022

  Dear ******, thank you for your valued input- we genuinely appreciate you taking the time to let us know about your pre-leasing experience. We want to extend our most sincere apologies if you feel that you were wrongly misjudged or treated unfavorably. I can assure you that is not our intention. It is our policy to deny applicants with a credit report indicating they have had a closed bankruptcy less than two years prior to their application. At the time of our initial conversation, we were unaware of the recency of the bankruptcy and are unable to deny an applicant the right to apply, per Fair Housing laws. Please note, although we have sent a refund for your deposit, unfortunately, we cannot refund your application fee as is indicated in your signed rental application. We wish you a bright future and the best of luck.

• Review fromD. L.

  Date: 06/08/2022

  1 star

  D. L.

  Date: 06/08/2022

  I still have the on going meth lab on the other side of my interior wall as mentioned in my previous review in addition to the dead squirrels in the ceiling.The 2 "annual maintenance" visits that they've done is supposed to consist of changing the smoke alarm batteries, the furnace filter, and cleaning the bathroom exhaust fan. The smoke alarm batteries have never been changed nor was the bathroom exhaust fan cleaned.I have pictures of the fan that I cleaned myself and it was so dirty that I couldn't find the exhaust pipe and the entire fan including the motor was black and yellow from smoke and meth residue. Then I had to repair the ceiling around the fan myself because it was rotten. The access to your apartment is just a pretense used to find out how many pets you have. They set off the smoke alarms to scare the pets out so they can add an addl. $200 per pet that isn't registered to your next months rent. They justify that because it's in the terms of your lease agreement. That is dishonest and unnecessary stress to your pets. Their part of the lease is not upheld. TWO times they came in and neither time the annual maintenance performed. There is NO EXCUSE FOR THAT. The utility room where the furnace is located has an extremely musty odor and maintenance did not resolve the problem after it was leaking water. I looked behind the furnace and found black mold. I know it was black mold because when I sprayed it with peroxide it fizzed. I also have pictures of it. I cleaned what I could and maintenance painted over what was still visible. The rest remains behind the furnace. They still refuse to give me an itemized copy of the fees I paid at move in and my bank records show that I paid more than $2277 to move in. They're "saying" that the only part that is refundable is $750. They take up to 60 days to refund it "per ******** law" which is not true and illegal. ******** law states 30 days return time! See ** Attorney General landlord tenant web page.

  Monarch Investment & Management Group, LLC

  Date: 08/11/2022

  Our Management Team has inspected the apartment and has found no evidence of drug-related activity in this building or at this property. All Maintenance Requests have been completed.

  D. L.

  Date: 08/11/2022

  Of course they did! What took so long? You chose not to address it when I needed you to. You are a waste of my time, money and energy and you are some of the most dishonest human beings on this planet.

• Review fromWilliam M.

  Date: 05/31/2022

  1 star

  William M.

  Date: 05/31/2022

  This company or at least the apartment complex i live in (************* Apts) in **** is full of broken promises and lies. From day 1 they used covid 19 mandates to take advantage of me and my family by not letting us come look at the apt we were wanting. Due to possible spreading of the Corona virus. They only could offer a virtual tour. Which wasn't our actual unit. Trusting them we moved forward and paid houndreds of dolllars for non refundable application fees. They informed us that the unit wouldn't be ready for another 6 weeks. A week before our move-in date i stop by and walked into the building where our "new" apt unit was and the horrible smell was stronger than I've ever encountered. The unit was not occupied and looked like it hadnt been for a long time. I dont know how the other tenents in the building were able to live with that smell in the building coming from my future apt door. You could smell a mixture of animal urine, fecies, mold mildew and raw sewage from outside and through the entire building. I said to myself There was no way this apt will be ready for us in a week. I new right away that it would need gutted completly and wood rot replaced and all new everything. So they called me a day or so later and as i told them what i emcountered they apologized, set the movin date for 2 more weeks and promised in there exact words... "We are going to gut the entire unit and replace everything new and you will get a BRAND NEW APARTMENT. Agreed and thought they must have a big super crew to acomplish this in just 2 weeks. So I took their word for it. In two weeks when we moved in they did nothing more than replace the carpet with vinyl flooring and cover everything with a thick sloppy coat of paint. All the door frames still have wood rot at the base of every door and they cut the rot off the bottom of doors instead of replacing them. I was required to pay them all deposits and first months rent before we could ever step inside the unit.

  Monarch Investment & Management Group, LLC

  Date: 06/02/2022

  *******, Thank you for taking the time to provide your feedback. Im so sorry to hear you had a frustrating experience at the time of your move-in; however, I am excited that you have decided to stay and recently renewed your rental agreement with us. Thank you for not allowing this isolated flooding incident stopping you from giving us another chance to make this right. We are confident that your next experience will be worthy of a 5-star review. We make it a point to be known for our customer service, so this situation really caught us off guard as our documentation and timelines are not matching up with what you are reporting, and we would love to learn more about what specifically happened. You can reach out to me at **************************************************************** Again, we appreciate your comments and feedback, it allows us the opportunity to do better and I hope to talk to you soon.

• Review fromVanessa V.

  Date: 05/12/2022

  1 star

  Vanessa V.

  Date: 05/12/2022

  Absolutely the WORST experience I have ever had. Moved into **************** in *************** a few weeks ago. They do not turn their apartments . Six hours of cleaning it took me. Dried pee and pubic hairs on the toilet, cat litter everywhere, dried blood etc ... Just nasty. There is a week old leak in my apt. that they refuse to fix. Started in a corner away from the doorway, now it's to the hallway. I am pregnant with small children and we have all been sick since we moved in. We asked for new carpet, which we were being charged for, come to find out, the carpet was not replaced. Please do not respond to me by apologizing and "we've got a solution". No, you don't. The solution is, when the work order was put in, water leaks like this is considered an emergency, as is mold, you don't come 24 hours later, pull the carpet back a little from the corner, put a turbo fan down and leave the sopping wet padding down. HELLO! Someone was supposed to come back days ago and they never have. They won't fix it because they know the public health department doesn't have funding, so they don't work with stuff like this. My rent is going into escrow, I've contacted an attorney and I will be spending the next couple of days calling and reporting this to every company and organization that will hear me. I just moved in too! I will never ever move into a complex owned by this company. Seeing how this complaint is just a drop in the bucket for this company, it's not going to matter one way or another. Paying OUTRAGEOUS rent for an apartment that smells like a sewer, and can't even use that room. The water is out to the hallway now. Don't even respond with any "solutions". It shouldn't have gotten to this point to begin with. And no, contacting you directly, will do absolutely nothing. Do y'all teach classes in scamming and excuses?

  Monarch Investment & Management Group, LLC

  Date: 05/17/2022

  Hello, and thank you for reaching out. Were sorry to learn that your move-in experience with Centerville Park Apartments wasnt to your satisfaction. We pride ourselves on giving the utmost care, and were sorry to hear that wasnt the case. All maintenance issues stated above have been resolved. Cosmetic repairs will be scheduled to be completed in a timely manner. The Property Manager scheduled a complimentary carpet cleaning for Tuesday. We invite you to reach out to us at ****************************************************************** with any further information. We are trying to make things right. Best regards.

• Review fromTonia H

  Date: 05/11/2022

  5 stars

  Tonia H

  Date: 05/11/2022

  I've been living at *************** Apartments ( Monarch Investments) in Gr Blanc, Mi for 7 months and I absolutely love this place! The girls in the office are so caring, they're pleasant, and very knowledgeable. The grounds are kept up nicely in the winter and the summer, and it's such a calming, beautiful place just to even drive through. Oh my gosh.. and the dog park.... ???? I would definitely reccommend calling this home.

  Monarch Investment & Management Group, LLC

  Date: 05/13/2022

  Hello *****,Thank you so much for sharing all of the many reasons why Fountain Pointe is the perfect place for you to call home! Our caring team, beautiful community, and many amenities are just a few reasons that make our community so special. We appreciate you taking the time to share your experience with others, and if you have a moment, we would love for you to add this review to our ****** page! Your experience helps prospective residents confidently choose their future homes. We appreciate you as our loyal resident, and thank you for choosing Fountain Pointe!All the best.