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Business Profile

Property Management

Pier Property Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Pier Property Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pier Property Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/2022 we moved into The Pier Apartments. We were in a desperate situation to find housing and The Pier Apartments were the only apartments that would except us. The landlord ****** was well aware of our situation for we were very transparent. They required us to put down a double deposit of $2400. The apartment was in very poor condition. The apartment was dirty, The carpet was in poor condition And shouldve been changed before we moved in. We documented and took pictures and videos, That were submitted when we moved out. Our animals did do further damage to the carpet, and we do not deny the tenant liability of replacing the carpet. We lived at this residence for two years, moving out October 30, 2024. We always paid our rent on time or early. We gave them 30 days notice. The apartment complex is claiming that they had to do over $ $6000 in repairs. Taking our $2400 deposit and charging us an additional $900. This is a 600 sq ft apartment.

      Business Response

      Date: 12/20/2024

      This customer in this case came to us unable to find housing because other property management companies would not rent to her for various reasons.  Normally we do not accept residents who do not pass our rental application requirements.  The customer assured us they would not damage the property and would pay their rent.  Regretfully, we made an exception to help the customer out in this case and required a security deposit in the amount of 2 months rent due to the risk associated with this resident's application.  The customer left the ********************** severely damaged including significant pet damage.  The customer was not over-charged.  In fact, a 50%flooring allowance was given to the customer.  In other words, the cost to replace the flooring was double what the customer was charged even though the only reason the flooring needed to be replaced was the customers pet damage.  Additionally the costs for the damage to the walls and paint was not charged in full.  Furthermore this customer was not supposed to have pets.  The customer brought 3 pit bulls in to the ********************** to live with them in violation of their lease.  The lease provides for fees associated with pets which we did not charge them for. We have been gracious and considerate to this customer.  We did not charge them everything we should have for the damages they caused.  No refunds will be issued.

      The customer still owes a lot of money even with the large concessions already made. 

    Pier Property Services is NOT a BBB Accredited Business.

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