Complaints
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RAM Waste Services placed our account on hold for roughly $16.00 with no notification of any past due balances. This is not the first occurrence of them putting our account on hold with no attempted direct contact. We get a quarterly bill and to my knowledge, we have always paid on time. I'm not disputing the charges themselves as my husband and I have always paid for our extra trash cans however, they will not have their representatives reach out, send an email, make a direct phone call or mail a letter to collect. I believe I'm not the only person this has happened to either. In my own research on this company, I've read through numerous reviews about accounts being placed on hold to stop service because customers are not receiving notifications of charges/past due balances - it comes up frequently. They have their customers contact information on file and purposefully choose to not reach out. It was only when my husband reached out to them due to our missed trash pick up, that we were then notified we had extra charges on our account. They also previously attempted to discontinue service last year while attempting to charge extra fee's on top of our regular bill when we called to have our trash bin replaced after it cracked from their automated machines. When we finally received the new bin, they then came back a few days later and took the replacement bin and we were left with no company trash can. We had to go to ****** to buy our own trash bins. When we reached out to see why they took the replacement bin, they had no answers. They tried to blame us, saying we lost the bin and/or didn't pay our bill. They then attempted to collect a $100 to replace the replacement bin until I explained I had video footage from our Ring cameras of their employee picking up our trash bin and also had bank statements to prove when bills were paid.
Business Response
Date: 07/17/2025
We deeply apologize for the clerical error that led to this oversight. We have reinstated service and are sorry for any inconvenience. Thank you for your continued patronage.Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
********* *******Initial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have not received my credit of $49.95 from Ram Waste. Statement date 4/15/2025. Account # ********************** Address where service was provided.****************************************************************************************************Business Response
Date: 06/23/2025
***, we have looked into your refund request and have verified that your refund was issued and sent on 6/17. We apologize for any inconvenience the delay may have caused you and appreciate your previous patronage.
Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
*** ******Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************************************************************* I am a current customer and would like to request a customer service accommodation due to being ill. I'll be moving out in June and would like to coordinate my end of service and bin pick up via email. I am autistic and have been dealing with severe mental health issues. I emailed RAM in ******************* with my request and validated my account but have not heard from them. They used to be very responsive but have not been recently, not sure why.Thank you,******** ******* ************************************************************************** ************************* ************* Does anyone at your company assist customers?Business Response
Date: 04/23/2025
Dear BBB,
As you can see via the attached image, we have been in contact with ******** and accommodated her needs. Her initial complaint was caused by confusion due to contacting a different waste hauler. We believe that this case has been satisfied, but if more attention is due, please let us know.
Thanks
Initial Complaint
Date:12/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ram waste is arbitrarily, excessively, and without documentation charging fees for anything they deem "extra" during residential pick up service. This is not solely happening to me, there are documented complaints all over the nextdoor app, as well as, video evidence from Ring cameras that there was no cause for extra charges. We are left with no recourse to fight these charges as the reasons are not being photographed or documented.Business Response
Date: 01/07/2025
Dear *******,
We are responding to this BBB submission after also responding to your HOA Manager, your online submission and your call into our office regarding this same concern, so I hope that this information has already been relayed sufficiently to you. As is common industry practice, we charge for additional items outside/overflowing from your receptacles. I've provided just some of the photos of extras we've collected from your residence over just the past half year. As you'll see, the charges are not 'arbitrary, excessive or without documentation' as you claim. As you know, we have offered you a solution of an additional container that would cost less than the extra charges you're incurring, but you declined. We have been fair, accountable, and attempted to offer you a solution.
Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ram billed my credit card for 4 months of service, running up to the start of the new Republic trash service in *******************. I terminated my service as of September 25, which meant that Ram owed me a refund for the unused 3 months of service, and the woman at *** said they would refund the overpayment they took on my credit card of $101.00. She said it would take a while for my refund, but I would receive a check. Nothing received as of 11-18-2024, a full 2 months after I terminated service with Ram. I called this morning and the woman acknowledged that they owe me $101.00 but it could take up to another 3 months for me to receive the check. This is outrageous. It should not take 5 months for them to make this right. My service address is ************************************************Business Response
Date: 12/02/2024
See attached document.Initial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I previously had Ram Waste for my trash pick-up. Their service continued to deteriorate, the prices continued to increase, so I called and cancelled my service. I am now being charged a $50.00 fee for them picking up their trash dumpster. I was never informed that upon my cancellation I would be charged when I signed up for trash service, nor did I sign any kind of a contract. This charge is highway robbery.
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