Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Magnum Diego Priority Services was used to serve documents in a court case for me last year. When I talked with Mr. ***** this year in January to serve the defendant again, he talked me into using him as a private investigator instead and we signed a contract, and I assigned my judgement over to him. I was doing all of this from out of state, so I wanted communication since there was a lot of trust being put into this. I mailed off a signed and notarized copy and sent it to his office. He texted me too late as he wanted it sent to his home address instead. That to me was a red flag. I waited a couple of days before I sent another copy as I hoped he would get it from the office. He never did. It was actually sent back to me "undeliverable, unable to forward." Another red flag. I had already sent another copy to his home. The lack of communication from him gave me no confidence when the judgement I turned over was over a half a million dollars. I requested he reassign the judgement back to me and have it notarized since the original contract needed to be as well. He agreed. He electronically sent a copy to me that was notarized, and I waited for a hard copy in the mail. It never came. When I requested a hard copy, he replied he would have to wait until his notary was back and then send it "Priority" on Friday. (which would have been June 13.) On Tuesday June 17th I requested a tracking number. I was told the package would be there Friday the 20th and no tracking number was given. All I am asking for is the hard copy of the notarized cancelled contract between Magnum Diego Priority Services and myself. I do not trust the electronically signed copy.

  Business Response

  Date: 07/16/2025

  In response to the complaint

  In essence, you are being provided with a partial account of the situation. In our initial discussions, we addressed the challenges of collecting judgments, including the time and financial investment required. Ms. ****** was unsure of how to proceed and where to begin the process. We explored the use of Interrogatories, a questionnaire provided by the defendant to disclose their assets and potential consequences for non-response. We also discussed Contempt Citations, as the court could issue a bench warrant if he failed to respond. However, since this is a civil matter, law enforcement would typically wait for him to be apprehended rather than actively searching and arresting him. These processes could take several years. My solution was to locate his assets and attach them for collection. Ms. ****** agreed to hire me to find, attach, and collect the assets, with me covering all upfront cost and I would received a percentage plus cost upon recovery. (In the event that we were unable to find any assets, I assumed the financial risk, which was greater than hers.)
  The BBB complaint was triggered in response to her failure to receive the original, signed Termination letter on June 19, 2025, which was a federal holiday and scheduled to delivered on June 20th. Ms. ****** was informed of the delivery date, immediately after the package was sent via *****

  I have no negative remarks to make about ******* ******. She has received her termination letter, and I extend my best wishes for her future endeavors.
  
  Ms. ****** desired outcome: Finish the job
  In less than six weeks of working on this case, I was threatened with a complaint to the ************************* and had a complaint filed against my company with the Better Business Bureau. My question is, why would she want me of all people to finish the job, with the red flags she identified and the lack of trust. I respectfully decline.
  

  ****** D *****