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Business Profile

Essential Oils

Eternal Quartz LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from this compqny January 17th, 24. Its now Feb 19th, ive emailed the multiple support email domains, DM on instagram, and nothing. No response or shipping information. I want an explanation why this acceptable. The website says shipping delays due to ongoing covid pandemic like bruh youre worse than ***** admin. Either give me my money or give me my product plain and simple. At this point i feel im entitled to receive a refund and the product i purchased.

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered and paid for goods, but never received anything. The company is not responding.

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $500 bundle on sale for $250 from eternal courts August 22. They told me it was going to be sent out that Friday was never sent out label was created September 4 package was never dropped off. They told me they were dropping it off again. Last week still has never been dropped off to carrier facility. They are not responding to emails all of the phone numbers they have including the one on this website is turned off, they keep telling me theyre going to send it out and its almost been two months and has not been sent out and now they are not responding at all

  • Initial Complaint

    Date:09/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Myself and 4 friends purchased products. Ship date was agreed upon. Than kept saying oh tomorrow and so on. Never recieved the items. He only refunded my money and now I have 4 friends that are waiting for their money. They wont respond and seems to block anyone that tries to contact.

Eternal Quartz LLC is NOT a BBB Accredited Business.

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