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Business Profile

Car Window Tinting

Preference Window Tinting LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this business to get my windows tinted for my ***** CR-V. When I went to pick up my vehicle after the allotted time, I noticed as I turned my car on that the windshield wipers were going off. I got out of the vehicle to go back into the shop and asked ***** why my wipers were doing that when they're set to off and he told me "I don't know, it just started doing that and your battery died" and then said "hopefully it'll stop" and left me and my 4 yr old to drive home with the wipers going off nonstop in rapid motion. I get home and turn the car off and the wipers STILL went on. Finally, when my husband got home, he took the car and went back to ***** to find out what was going on. The wipers had finally stopped moving but were in the incorrect position and ***** pushed the wipers down which forced them to stop moving altogether. I brought my vehicle to ***** the next day and they declared that the Tint shop dropped liquid into the vehicle on the wiper motors, frying the motors and destroying the caps. My husband called ***** to let him know this and that we were expecting the ***** bill to be paid and he hung up on my husband and has been avoiding us since. I have paid the $800 repair but I am forced to have to bring him to court for damages on my vehicle. My vehicle was in perfect condition prior to the tint. We had it inspected a few weeks prior for NJ to CO registration transition and my car passed.

This business is not BBB accredited.

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