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Business Profile

Transmission

Animas Automotive, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Animas Automotive lost the key FOB for my car. I want them to pay for a replacement key FOB

    Business Response

    Date: 08/12/2025

    Dear ******** *******,

    Thank you for reaching out. My staff and I have been dealing with the fallout from Mr. ****'s visit for several months. Even after he left, we continued to search for his key, thoroughly examining the front office and surrounding perimeter. However, we've had to conclude that he wouldn't have been able to drive away unless the key was already on his person, as we've stated repeatedly in our letters to the credit card company.

    I'm attaching copies of those letters, along with Mr. ****'s initial complaint about the lost key and his second complaint regarding alleged non-standard parts. It appears he's attempting to build a case for a full refund of the service.

    One detail not included in our communication with the credit card company is that the yellow key tag Mr. **** referred to as his "spare" was actually for a 2012 VW Touareg (VIN# *****************) that he had sold prior to acquiring his current vehicle. We had also serviced that Touareg previously.

    On the day Mr. **** claimed we lost his keys, I attempted to start his car with the two keys he was holding, and as expected, it did not start. I then asked him to switch places with me, and I handed those keys to my staff, who were standing between the vehicle's headlamps and our building. The car started with Mr. **** alone inside. At that point, I pointed to a key bulging in his front left pocket and suggested, "****, I think the key is in that pocket." He became very angry with me. I handed him the other two keys, and he drove away.

    He was also upset when we informed him that his car battery was original and had never been replaced. He was particularly frustrated when we couldn't reprogram the key for his 2012 vehicle to work with his 2013 model, and again when a new aftermarket key he had ordered also couldn't be programmed. We advised him that he would need to drive to Albuquerque to see the dealer, but he stated that wasn't possible.

    While I can't offer a medical explanation for Mr. ****'s behavior, I can share a personal experience. I cared for my father during the last three years of his life, which was often challenging. He experienced days of joy but also days where he became angry over minor inconsistencies in his routine, which eventually led us to take his car away. He did have a diagnosis.

    Customer Answer

    Date: 08/19/2025

    Complaint: ********



    I am rejecting this response because:

    the business response  because they did not answer the question of what happened to my missing key fob. they said that in my credit card  disputei i acused they of using not approvd parts, in my  dispute with t5he credit card company i just said that the did not return my key fob. they mentioned that i had a key fob for a 2012  VW Touareg, i did not have akey fob for the 2912 vw  as i had sold it 2 years ago.T hey attacked my mental health and i think that they have a mental pronlem rembering what they did with my key fob, 

    Regards,



    **** ****
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Animas Automotive, Inc is NOT a BBB Accredited Business.

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