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Business Profile

Mailing Services

Shipping Plus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shipping Plus/ ***** shipped the destroyed Antique Lamps (worth $1,000 each and insured for $1,000 each). Shipping Plus has ALL the documents, photos of the damage and all is still in boxes with the incorrect packing. On Aug. 20, 2024, my husband **** ********* shipped three lamps and lampshades at the ******, ******** Shipping Plus store. Two of these lamps were rare antique Red Murano glass out of Europe, with hand-painted ceramic flowers and 24 K gilded gold bases with lampshades. He had brought them carefully wrapped which the Shipping Plus store then unwrapped and poorly repackaged for shipment through *****. I insured each lamp, based on my knowledge of their rare individual value, but received in ******* damaged beyond repair. Over the next few months, she told me that ***** was not responding to her. However, should I speak to ***** myself, she would wash her hands of this Damage Claim. ***** called on Oct. 8, 2024, and informed me she received a check from ***** for $162 on my Damage Claim. She complained to me about how much time working this claim was costing her, taking away from her business. I told her that $162 was unacceptable and to keep trying to reach *****. On Dec. 11, I called and asked her to file an AG complaint and she refused. Then she called later that day, saying she's going another route with an Adjuster at ***(?). On Jan. 13, 2025, she called and says she is sending a Bank Wire Form so the settlement can be wired and hangs up. I call back on Jan. 14 and asked for the exact amount which she says is $425.On Jan. 16, 2025, ***** called and left messages that she wants this settled and wants the address to send the $162 check and another check ($475). She also sent an email that the devalued amount is likened to an automobile accident and condition of the car. I tell her I am not agreeing to anything until I make some phone calls whereby she abruptly hangs up on me. COAG, **** ******, Colorado Attorney General COMPLAINT #C-000035370.

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