Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 6/21/2025 I did survey#****** I was promised 10 dollars but only paid 5 I sent an email and then I sent another email the second email got canceled so they're forwarding you that I already had emailed them because they added the second email to the first one but then they did not answer anything about anything I would just like my $5 I have never had a problem having them answer me back within the same day or no later the next day

  

  Business Response

  Date: 07/07/2025

  We have resolved this reward mistake with our member. Everything should be all set. Thanks!

  ****

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And I would like to thank the good people at thrifty pig for always being professional and awesome
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a product test (Sensodyne ******* Toothpaste) with Thrifty Pig last month in November. Have not been paid. Reached out to Thrifty Pig about not receiving compensation. All I receive are emails stating that they are looking into the problem. I've never had a problem getting paid for participating in product tests until now. It's been well over a month. Think twice about signing up for this company!

  

  Business Response

  Date: 12/26/2024

  Hi *****,

  I sincerely apologize for the delay getting back to you on this project. It is the busiest time of year for the market research industry, and it just completely fell off my radar to update you. The project manager said your ID wasn't in the final list of completes for this product test but he was happy to compensate you for the two recalls you completed. You should see the $10 added in the next couple of days. 

  Thank you for your patience and understanding. 

  Best,
  ****

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is one of the biggest scams I have experienced in the last year. I have contacted them in the past about survey disqualifications that did not pay the 5 points incentive. They advised to ignore the site message as they don't credit for that. I later took a survey for 150 points that I completed successfully but nothing was credited again. I contacted them but no response. Today I completed another survey about a home sale and completed it successfully in about half an hour. It displayed that I earned 150 points, but nothing was credited. I also got a text today that I qualified for a home product test. I am afraid that I will waste my time since they are not going to pay me for that either. Their terms and conditions link does not work. I also suspect that they are affiliated with other bad businesses like Clear Voice.They need to fix the crediting system and compensate me for the past due. I don't care if they have no record of it. That's their problem. I don't take surveys for free.

  

  Business Response

  Date: 06/21/2024

  BBB,

  We have been in contact with ******** about his complaint. He didn't realize he had two accounts open with us, and he was looking at the reward history for the wrong account. We have resolved this misunderstanding and he should be all set going forward.

  Please let me know if you need any additional information from us to close this complaint.

  Thank you,
  ****

  Customer Answer

  Date: 06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been testing various at-home testing products with Thrifty Pig ************** for the past 4 months, but I have not received any compensation for my time and effort. Despite reaching out to Thrifty Pig on a weekly basis, I have not received any response. When they do contact me, they claim to be contacting the manager but I have not seen any resolution for the past 3 months. I have emails to verify this. I have been in contact with them bi-weekly for 2 months, warning them that I will file a complaint with the BBB if my issue is not resolved. Before filing this complaint, I contacted **** at Thrifty Pig via phone, text, and email.( I am missing credits from their partner Ipsos for the body wash (product # *** at-home test, as well as credits for a shampoo test(dandruff testing shampoo) and drink diary studies AND APRIL PAYMENT DIARY RECORDING ALL MY TRANSACTIONS).. Despite my repeated attempts to resolve this issue, I keep being told that they are contacting the project manager. I have all the emails between me and **** at Thrifty Pig documenting this situation. I warned them for months and did not want to file this complaint please let me know if you need survey numbers and Job numbers. I also can not remember the exact price for everything i would say between 40 to 60 dollars.. i also agreed to keep all this information private because im testing it at home. I am not sure how to do that after several times of contacting thrifty pig i also contacted ipsos there partner that sends the product and they have yet to tell me anything or give me a credit. last month i was told i would receive a reward link in couple days never seen that either. i also have that email as well. i have everything.

  

  Business Response

  Date: 05/18/2024

  ****** and I have been in communication about his complaint. Rewards for finalized projects have been uploaded in his account, and projects still in field will be credited once they are finalized. Thank you.

  Customer Answer

  Date: 05/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just tried redeeming my points for cash on the thriftypig.com survey site. They sent me a code to verify my identity but then said they couldn't verify my identity online and that I needed to wait for them to give me a call. So I did what they asked and gave them my name and phone number by clicking on the box that is supposed to put my phone number in their call back que. Ive done about 9 times and still nobody has called me from thrftypig I'm really hoping to get to redeem my points that I've earned.

  

  Business Response

  Date: 03/05/2024

  I reached out to ****** prior to receiving this complaint, and so I have emailed him again to confirm that he received my message. He made a typo when registering that caused his account to get flagged for review. We have resolved it, and he is all set to get cashed out. My apologies again for the delay getting back to him. We are a small company and didn't get a chance to touch base with him yesterday. Definitely let me know if there is anything else I can help with.

  Thanks,

  ****

   

  Customer Answer

  Date: 03/12/2024

  Hi. I have heard from Thrifty Pig and the problem has been resolved. They did great with resolving it 

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thrifty Pig is a rip off! They wasted about 20 minutes of my time only to tell me I don't 'qualify' for a survey.

  

  Business Response

  Date: 11/28/2023

  I have responded to ****** directly to resolve this complaint. If our response isn't to her satisfaction, please let us know.

  Thank you,
  ****

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thrifty pig promises that once I earn enough points they will redeem them for cash. They have failed to do so. Most of the time the redeem tab doesn't work. When it does they require a verification code. When I enter the code that they sent me, they don't accept it. Instead, they say they will call me. Then they don't call. I just want them to redeem my points and send me the money they owe me.

  

  Business Response

  Date: 03/18/2023

  Hi ******,

  I just emailed you from ****************************** I'm sorry I didn't realize you were still having trouble cashing out after I emailed you that your identity verification was complete. I should be available to help after 10am MT tomorrow if you want to call me at ************. If I can't answer, please be sure to leave a message and I'll get back to you as soon as I can.

  Thank you,
  ****

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been filling out surveys for a couple of weeks with Thrifty Pig. They are supposed to compensate me for my time and opinions. I have filled out numerous surveys with them already, only to reach the end of the survey, after they've collected alot of information from me, only to be told I did not qualify for the survey. They are taking my answers, and my time, and are not compensating me for it half of the time. I have made about 39 dollars supposedly with them, but will have to contact them to withdraw my earnings. When I tried to withdraw them, it did not work, and I was unable to collect the pay I have earned. It is wrong for them to take ***** minutes of my time, and collect a great deal of info from me, only to be told I don't qualify, so then they have received my info for free, and they don't have to pay. I would not recommend Thrifty Pig at all. They steal time and do not pay for most of the info they collect from you. It remains to be seen whether or not I will be able to collect the money I did earn. They make it very difficult to do so!

  

  Business Response

  Date: 11/04/2022

  BBB,

  This member and I have solved her complaint directly. She is still an active member of our site and hopefully I will be able to continue to improve her experience. 

  Thank you,
  ****

  Customer Answer

  Date: 11/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************