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Business Profile

Storage Units

Greenbox Self Storage LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greenbox Self Storage LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greenbox Self Storage LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Greenbox Self Storage LLC

      1385 S. Santa Fe Drive Denver, CO 80223

    • Greenbox Self Storage LLC

      2424 Delgany St Denver, CO 80216

    • Greenbox Self Storage LLC

      3310 Brighton Blvd Denver, CO 80216

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to close my account with GREENBOX STORAGE BALL PARK, now for a month. I cleaned out my storage unit of most items. The items that remained were no longer of use and they were covered in mouse urine and f**** They needed to be disposed of. I paid my storage fees while I was using their facility about a year and a half. While this was happening mice and/or other vermin had free range of the place as most goods were damaged in one way or the other.Im not seeking to be reimbursed for damaged items just want to close my account with GBSBP. Ive been ignored twice in emails to the company and today after finally getting a reply, my concerns about items damaged with urine and f**** that should have been able to have been thrown out were not taken seriously. There are CDC guidelines dictating how to handle contaminated items and its states remove the potentially contaminated materials while in the sunlit, ventilated area. Remain upwind so that any dust or debris is not blown toward your face. Some contaminated stored materials, such as clothing, books, etc. can be decontaminated by following the recommended methods of disinfection provided in the table below; items that are no longer needed can be discarded.https://www.cdc.gov/rodents/cleaning/index.html

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