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Business Profile

Coaching

Authentic Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coaching.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/4: signed up for a 30-day program at the cost of $222. The advertisement for the 30-day program said that you could try it free for 7 days and if it did not resonate with you or for any reason you did not want to continue, you would get a full refund. No questions asked.
    8/8: emailed customer support stating that the program did not align with my spiritual views /values and was requesting a refund.
    8/8: received an automated response with some troubleshooting in case it was technical issues.
    Later that day, I received a response from ****** offering three separate options: store credit, extended trial or complimentary access to another event or program I emailed back declining stating that I really just wanted a full refund as was allowed for in the initial advertisement. Later that day I received a response that they would refund the full amount and to allow 1 to 3 weeks to reflect in my account.
    8/26: still had not received a refund and checked back with customer care. Received a email response from **** apologizing and saying that the refund was taking longer than anticipated but that it was being worked on and to allow a few more days
    9/4: still no refund. Emailed customer care again and asked that they refund me immediately. Received an email response that same day from ******** again apologizing and saying that it was in q with the refund team and that they would follow up to make sure to expedite it.
    9/11: another 7 Days has passed and still no refund. I emailed and recounted that in the video they promise a full refund within 7 days if not satisfied. I have a gan asked for my $222 to be refunded. I have not heard back yet.

    Customer Answer

    Date: 09/22/2025

    I am writing to let you know that the company "Authentic Living" did refund my money in full on 9/19/2025 to my bank account. 

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24, 2025, I paid Authentic Living $1,845 for a retreat that I later canceled. I was told in writing on June 2 that my refund had been processed. Since then, I’ve received multiple conflicting responses one message confirmed the refund, another said it was “processing this Friday,” and a third claimed someone else would follow up (which never happened). As of July 11, I still have not received my refund.

    I have given them over five weeks to resolve this and followed up multiple times. I set a clear written deadline of July 10, which was ignored. I have email documentation showing inconsistent and misleading communication, and vague, spiritualized responses in place of direct accountability. This behavior has caused unnecessary stress and financial hardship.

    I am seeking a full refund of $1,845 returned to the original payment method. I have been more than reasonable and would like this matter resolved promptly.

    In researching this issue, I discovered that my experience is not unique. There appears to be a pattern of refund delays and unresolved complaints involving this company. This raises serious concerns about their business practices and how they handle customer funds. I believe this behavior warrants further investigation to protect future consumers.

    Due to the ongoing delay and lack of resolution, I will contact my credit card company today to initiate a dispute for recovery of the $1,845 I was promised. While I had hoped to resolve this directly with the business, their repeated failure to follow through has left me no other option.

    I am still requesting a formal, written apology acknowledging the delay and miscommunication without the scripted or dismissive language I’ve previously received.

    Customer Answer

    Date: 07/16/2025

    I want to confirm that they have now issued my refund in full, and I truly appreciate your involvement in helping resolve the issue.

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in Geo University and this company has taken a monthly fee of $1111. since February but has yet to provide any information or access to any classes. I have sent countless emails only to receive AI generated responses consoling me and giving a promise of resolution within 24 hours. I have not received anything!!! I have since closed my bank account to avoid additional charges....

    Customer Answer

    Date: 05/19/2025

    I heard from the business today and the issue has been resolved.

Authentic Living is NOT a BBB Accredited Business.

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