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Business Profile

Sewer Cleaning

Russell Walsh Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Russell Walsh Plumbing on May 22, 2023 and scheduled an appointment for Tuesday, May 30th, to have my washer box and valves replaced. His son, **** ********************** came and did the work and provided a receipt for the work done. I paid him by check in the amount of $550.00. I initially explained to Russell ********************** that this job would be a reimbursement to me and I needed to submit their receipt to HomeSmart (by ************* I have a HomeSmart plumbing plan that reimburses me for plumbing issues at my house.The receipt was not a great copy and when I submitted it via scanned copy and emailed it to HomeSmart, it was rejected as the copy was not clear. I immediately reached out to Russell ********************** on Thursday, June 1 by texting him and explaining that I needed to obtain a clear copy of my receipt because ********* denied reimbursement because of the unclear copy. He responded by saying he would drop off a clear copy of my receipt on Saturday, June 3. I texted him on Saturday morning to see when he would be dropping off the requested copy, he stated he couldn't come Saturday, but he would drop it off on Sunday, June 4. (He never came.) I texted him again on June 8 and have received no reply. I called Russell ********************** on June 1, 12, & 14 regarding my request - no response. I called his son, Alex ********************** on June 9, he stated he would ask his father to provide that copy. No response.I need to obtain a clear copy of my receipt that I paid for their services, so that I can submit for reimbursement as soon as possible.

Russell Walsh Plumbing is NOT a BBB Accredited Business.

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