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Business Profile

Auto Services

Midas Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/11/2023, It took my car into Midas for an oil change and tire rotation. I spent $238.91, which wasn't the issue. I didn't drive my car until 11/14/2023 and drove it to ****** for school, I heard an awful noise but couldn't figure out what it was. I realized that there was something in my wheel well that looked like a wrench, I then noticed it had carved a deep ring around the inside of my rim. I took it back into Midas and within 45 minutes they called and said "We found the problem, everything is fixed, one of my guys decided they didn't want to keep their pry tool and accidentally left it in your car" So I brought up the deep ring that the tool caused and he said "It doesn't hurt the integrity of your car, but if you want to do something about it I can talk to my owners". I went to pick it up and he tried to rush me out and I said "so what can we do about this?" and he said "Do about what?" I proceeded to bring up the deep ring that was not there before my oil change and he said "Oh just don't worry about it, no one will ever notice it" and rushed me out the door.

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an oil change service done at this facility. After five days, the oil filter loosened up, and six quarts of oil discharged on the street, up my driveway and in my garage. The Office Manager told me on a couple occassions, they would reimburse me for the chemicals I needed to buy to clean up the oil spilled on my driveway. I provided him the two receipts for a total of $37.88 which he told me 'he would reimburse me as soon as he had cash in his cash drawer. Four days later, he is still giving me the same excuse -- that he has no cash in his cash drawer.

    Business Response

    Date: 04/05/2023

    Please forward this complaint to the new owner of the business. You may reach them at ************. I do not know what e-mail they use. Please remove my information from your files. Thank you.

    *******************

    Customer Answer

    Date: 04/05/2023

     
    Complaint: 19850077

    I am rejecting this response because:

    She stated she was not the correct person to send the issue to.


    Sincerely,

    *******************************

Midas Auto Service is NOT a BBB Accredited Business.

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