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Business Profile

Pest Control Services

proof. Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am a client of Proof. Pest Control. Upon receiving an invoice for my last automatic billing, I realized we did not receive the service for which we paid. Digging deeper into our history, we have paid for multiple services not received, but the company refuses to refund. We are under contract with this company for quarterly pest control services. Yet, in the four full years which we have been customers, I now see that the services were not being provided quarterly. Details are:2019: Paid $278 for Services only in October- December - received 2 services 2020: Paid $463 for Services this year - received only 3 services 2021: Paid $570.40 for Services this year - Received all 4 services - ONLY YEAR IN WHICH QUARTERLY SERVICES WERE COMPLETED 2022: Paid $596.16 for services this year - Received only 3 services 2023: Paid $606.08 for services this year - Received only 3 services 2024: Paid $368.77 for services this year - Received only 1 service Therefore, I am actually owed a refund for one service in 2020, one service in 2022, one service in 2023 and two services in 2024. In our billing portal, it even shows that we are only scheduled for 3 services in 2024 (rather than four). Company refusing refund. I have all backup documentation showing what I have paid vs. the services received.

    Business Response

    Date: 07/16/2024

    We have reviewed the account in full and will be issuing a check refund on the overage paid for services not received. The account will be closed once the final treatment scheduled for July 31st is performed at which time customer will receive an email confirmation regarding account closure. We once again want to express our deep regret that the account was overlooked and over billed for services not performed as this is not the service we want to provide our proof customers. We thank you for making us aware of these concerns so we can correct them for you. Please see attached a copy of the invoices credited to the account that the refund will be issued on, the refund will be sent via mail to the service property address on file with us. 

    Customer Answer

    Date: 07/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

proof. Pest Control is NOT a BBB Accredited Business.

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