Business Profile

Collections Agencies

Wakefield & Associates

Headquarters

Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

775 total complaints in the last 3 years.
89 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Wakefield & Associates for reporting fraudulent and inaccurate information on my credit report. Despite my efforts to resolve this issue directly, the company has failed to provide adequate documentation to substantiate the account or demonstrate their legal authority to collect the alleged debt.Wakefield & Associates is reporting a collection account (Account #*********** with a balance of $1,499 on my credit report. The original creditor is listed as ********************* I have requested that the company provide the purchase agreement or other documentation to show full ownership of this account, as well as additional supporting records to confirm that the account belongs to me. To date, they have not provided this information.Furthermore, upon reviewing the licensing database at **************************, I discovered that Wakefield & Associates does not have a license to collect debt in the state of *******, where I reside. This raises serious concerns about the legality of their collection activities and their compliance with state and federal regulations. Request for Resolution:I am seeking the BBBs assistance in addressing the following:1. Investigate Wakefield & Associates failure to provide proper documentation to substantiate the reported debt.2. Confirm whether Wakefield & Associates is licensed to collect debt in ******* and, if not, take appropriate action to hold them accountable for noncompliance.3. Require Wakefield & Associates to delete the inaccurate and unverifiable account from my credit report if they cannot provide sufficient documentation.Thank you for your assistance in resolving this issue.Sincerely,******** ******
Customer Answer
Date: 01/01/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Reginald ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___________________reginald ****** ________________ Date: 1__/__1/__2025__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __12/__31/2024_ by Select one -> Email, Phone, Mail, or Other (Please specify)____Mail_____________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:_____no contract______not my debt_______________________________________________________________________________________
  
  *****
- The account number:______124181xxxx_______________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 01/09/2025
The full account number is **********. Ive sent a screenshot with the account number
Business Response
Date: 01/30/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ******* complaint. Wakefield has no record of receiving correspondence from Mr. ****** requesting documentation. An itemized statement has been requested from our client and will be mailed to Mr. ****** within 30 days. A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed. Wakefield is not required to obtain a debt collection license to collect in the ****************. However, Wakefield is registered with the Georgia Secretary of State as required.
Initial Complaint
Date:12/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for the debt with ****************************, I do not have a contract with WAKEFIELD & ASSOCIATES, they did not provide me with the original contract as I requested.
Customer Answer
Date: 12/23/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Chris *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:______Chris Jones_____________________________ Date: 12__/_23_/_2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on_12/ 10 /2024___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________Certified Mail________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:_________It was Charged off_by original creditor________________________________________________________________________________________
  
  *****
- The account number:__122074638___________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 01/17/2025
Please allow more time for Wakefield to respond, as we are reviewing this complaint.
Initial Complaint
Date:12/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot get ahold of the business and they will not provide any info about me other than that they somehow have my exact bill from the hospital more than a year ago. I have never been mailed and they demanded my routing number and bank account over the phone. They took $116.77 and threatened my credit. I am now seeing that they are scammers and not real debt collection. I just want a refund. i can't even go into the website because my account number isn't even real. The link they gave me is not the secured website for Wakefield. They call me everyday from multiple different numbers.
Business Response
Date: 12/27/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ****** complaint. Our client,*************************************, placed an account in our office on November 22, 2024. These services were rendered to ******** ***** on September 18, 2023 at ****** ******************************** An initial notice was sent to Ms. ***** on December 7, 2024. Ms. ****** account number is ************. ******************** can request a copy of the itemized statement of charges for Ms. ***** to review or we can refund her payment. If the payment is refunded, the account will remain open with an outstanding balance.
Initial Complaint
Date:11/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wakefield and Associates called and left a message on the day after Thanksgiving!? I am with my family and this is pathetic!They were calling asking for someone other than myself!They are lowlife scum collectors trying to collect money that is NOT OWED TO THEM!This is RUDE and I told them to NOT EVER call me again asking for someone else that they are trying to steal money from during the holidays!I will call the attorney that I used the last time a bottom feeder contacted me when I told them not too!Why is this not against the law?
Business Response
Date: 12/26/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******* complaint. Wakefield has removed Ms. ******* phone number from our system. Ms. ****** will receive no further communication from us regarding this matter.
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But they have called again after this complaint!?

Sincerely,

***** ******
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have emailed and sent letters to this company asking for my account number and a written copy of my billing with them and to make payment arrangements, as to date I have never received anything from them in writing and just need my bill in writing with an account number so I can pay online and setup payment arrangement. I want to pay this but they need to send in writing. This is a hospital bill from having a stroke and I cant speak over the phone due to impairments. *********** told me they sent my bill to them for collections.
Customer Answer
Date: 11/25/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Barry **********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 12/13/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. *********** complaint. A validation letter was sent to Mr. ********** on November 15, 2024 to the address listed on this complaint. A new letter has been requested today, December 13, 2024.
Customer Answer
Date: 12/17/2024

Complaint: 22603009

I am rejecting this response because: I appreciate that. I finally got a response back from them after a month. They are not correct with saying they sent me the information via mail on November 15th. I just received it on December 15th. After I filed this complaint they did finally send it to me but it was not in November. It was December. However, I do appreciate receiving it. I have also tried numerous times now that I have the account number to set up payment arrangements and they will not return any of my emails and online will only may let you make a $300 payment. It will not let you set up an arrangement. It will not take a partial payment. It will only take $300 or more. I am now getting ready to send out a letter to them them. Trying to reach a settlement on this to see if I can make one payoff payment for the entire account for half of the amount as I cannot pay $300 a month and as I have stated before I don't even have a home and after having a stroke I cannot work and communicate like I could before. So I don't know how you expect me to make that kind of payment, especially when you will not work with me on any kind of a payment arrangement. I would love to be able to settle this with either an affordable payment arrangement or an agreeance to settle it for half of the amount. I will await response since this seems to be the only place I can get a response. Thank you.

Sincerely,

***** **********
Business Response
Date: 12/26/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. *********** rejection. The account number for Mr. *********** account is ************. One of our representatives would be happy to get Mr. ********** set up on a payment arrangement. Please have him call us directly at *************.
Customer Answer
Date: 01/06/2025

Complaint: 22603009

I am rejecting this response because: I had a stroke that's what this bill is from, I can't talk legibly that's why I need this in writing. Why can't I just get an agreement through this correspondence. Can't you settle for a half payment in full, I can't work like I did before, I can't pay the entire thing

Sincerely,

***** **********
Business Response
Date: 01/20/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. *********** rejection. Please have Mr. ********** provide us with the day of the month he wants to make the monthly payment of $50.00 and one of our representatives will set this up. Once this is set up a payment arrangement letter will be sent to Mr. *****************
Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will pay the $50 monthly in the 25th of every month online IF they set this up online where it will take those payments. Thank you!

Sincerely,

***** **********
Customer Answer
Date: 02/04/2025
Wakefield and Associates have not followed through and setup my account to accepts $50 a month payments on the 25th and it won't let me pay anything less than $300 online
Business Response
Date: 02/13/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. *********** rejection. Wakefield has set up $50 payment arrangements on Mr. *********** account.
Customer Answer
Date: 02/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********
Customer Answer
Date: 02/24/2025
Do not know what else to do twice. This company has agreed to payments of $50 a month and stated it was set up to where I could pay it online and I have tried multiple times and it will not take anything less than 270 online. I don't know what else to do when they keep saying they will accept $50 yet it's not set up that way like they say that it is. Can you please tell me what I need to do or how else to go about this twice? I've agreed with what they said through the better Business bureau and yet it's not set up that way. And it takes so much time having to wait for responses from them. It's my payments is supposed to be paid the 25th of each month and I cannot pay it online. Here is a picture of all it offers
Business Response
Date: 03/05/2025
This issue has been escalated to our management and IT department to review. Wakefield will update Mr. ********** as soon as we get a response.
Customer Answer
Date: 03/06/2025
Thank you, I mailed them a check and they haven't cashed it either.
Business Response
Date: 03/25/2025
Wakefield has resolved the issues and it appears that a $50 payment has been received and posted to Mr. ************ account.
Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********
Initial Complaint
Date:11/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wakefield Associates has been harassing me with phone calls and text messages saying I have a debt that wasn't paid. I ignored them knowing this was probably a scam since I have never not paid a bill in my life and no collections have showed up on my credit reports, but they finally sent me a letter. The letter stated an account number and a doctor's office I had previously paid a bill of. I checked my personal account to make sure that yes I did indeed pay the bill and decided to call Wakefield to get them to stop harassing me. When the girl answered she asked me the type of letter I received??? asked for some weird number that doesn't exist on the letter??? and when I asked if she meant my account number she said OH YES. She then asked me to verify my date of birth which I stupidly did and then told me...YOUR ACCOUNT HAS A ZERO BALANCE YOU CAN JUST IGNORE US. I asked her to delete my account and to never harass me again. Why are they sending letters out to O account balances if this is not a scam???? Please find them and shut them down. Now I have to call all 3 credit bureaus and freeze my accounts.
Business Response
Date: 11/25/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ********* complaint. Our client,***************** in *****************, reported a payment of $173.80 to us on October 31, 2024. Ms. ********* account has been closed in our system. We have dispositioned our system to not contact Ms. ********* further regarding this matter.
Customer Answer
Date: 11/26/2024

Complaint: 22527750

I am rejecting this response because:
The bill was paid a year ago. I shouldn't have been harrassed for months for something that was paid right away after fixing an insurance issue. Wakefield would have happily accepted my payment and never notified me I didn't owe the money. This is a money making scam!

Sincerely,

***** ********
Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business, a medical debt collection agency, ruined my previously exemplary credit rating by erroneously filing a collection against me with the three major credit reporting agencies for an unpaid $680 emergency room debt incurred by somebody who spells their name differently and has a different date of birth. When I disputed the collection with the credit agencies, Wakefield insisted that its collection was correct. When I disputed the debt directly with Wakefield over the phone and in writing and requested a validation letter with proof of the debt, attaching a copy of my driver's license showing the correct spelling of my name and date of birth, I was ignored
Customer Answer
Date: 11/04/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Mark ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name ************************************************************ Date: _11_/_04_/_2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 09_/_26_/_2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)__Mail (See attached letter)_______________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:_I have never been in this hospital as a patient or visitor. My first name is spelled with a K, not a C. My date of birth is *************, not *************, as their records indicate._________________________________________________________________________________________________
  
  *****
- The account ************-193420474__________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 11/25/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ******* complaint. Please have Mr. ****** provide us with documentation, so we may investigate this matter further.
Initial Complaint
Date:11/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not liable for this debt with ***************. I do not have a contract with ********************************* they did not provide me with the original contract as requested.
Customer Answer
Date: 11/04/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Olamide *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___Olamide Bello________________________________ Date: 11/04/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 09/11/2024 by Select one -> Email, Phone, Mail, or Other (Please specify)___Mail______________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:____the debt is not mine______________________________________________________________________________________________
  
  *****
- The account number:___242568053__________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 11/13/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** complaint. Our client,***************, placed an account in our office on June 3, 2024. These services were rendered to ******* ***** on September 7, 2023 at ****************************. An itemized statement has been attached to this response for review. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 11/14/2024

Complaint: 22507205

I am rejecting this response because: I sent. Letter requesting a debt validation and proof of debt but was ignored.

Sincerely,

******* *****
Initial Complaint
Date:10/28/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2021, my son had to utilize the services of EMS paramedics in ***********, **. Upon use of services, the bill from *** was sent to an invalid address and I never received the bill for services and no attempts were made from *** paramedics to advise of the outstanding balance due. My sons account was then given to Wakefield associates to collect the debt. In July 2024 I made contact with Wakefield in which they notified me of the debt owed. I called EMS paramedics to validate the debt, and they confirmed the bill was returned as undeliverable due to a bad address. Upon validation of the outstanding balance, I paid the balance in full on 7/15/24 with EMS paramedics, however despite a successful payment and multiple attempts to notify Wakefield and associates they consistently still call to collect the balance. I have notified Wakefield verbally during every collection attempt interaction the debt has been paid in full, through writing via email at ****************** on 8/29 and 10/28, and the original company *** paramedics spoke with Wakefield and associates directly confirming my account was paid in full and to stop collection efforts yet they still repeatedly call me requesting payment for a debt that I have paid, despite the proof provided. Each interaction they say they will review yet my attempts to validate the account as paid is going unnoticed. I provided a copy of the email sent to Wakefield and associates confirming the original bill provided from EMS logistics, confirmation of payment made directly to EMS logistics, and an email directly from *** confirming my account has been paid in full. Update your records.
Customer Answer
Date: 10/28/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Emily *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 11/05/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******** complaint. This account is currently pending payment research with our client, Paramedic Plus Sioux Fall. Please allow 30 days for us to research and get a response from our client.
Customer Answer
Date: 11/05/2024

Complaint: 22481531

I am rejecting this response because: I have provided proof of the original bill, proof of payment, proof the original business considered my account satisfied in full, no further research is necessary as I have provided sufficient information the account balance is paid in full.

Sincerely,

***** *******
Business Response
Date: 11/25/2024
Please allow more time, as we are still reviewing this with our client.
Business Response
Date: 12/09/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******** complaint. Our client,Paramedic Plus Sioux Fall, reported a payment of $568.42 to us on December 3rd,2024. This payment has been applied and the account is now closed in our system. Ms. ******* will receive no further communication from us regarding this matter.
Customer Answer
Date: 12/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are 3 collections on my credit report with the same collection with different accounts and not all numbers are listed.
Customer Answer
Date: 10/28/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Shaun *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:______shaun ******* Hankins_____________________________ Date: __10/_28_/____2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 11/05/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client,Sweetwater Mem. Hospital, placed an account in our office on October 5, 2022 for services rendered to ***** ******* on March 19, 2022. The account number for this account is **********. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.

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