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Business Profile

Express Shipping Services

A&S Cargo,LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I are expecting 2 shipments through this company. The first (tracking #XXXXX) was sent from *************** on July 25, 2022; the second (#XXXXX) approximately 2 wks later (Aug. 10). Company's website tracking recorded only the date received and arrival to warehouse (same day), as well as an "Estimated Cargo Vessel Arrival in ****************** port" "made automatically based on the date of pickup." Estimate for box 1 was listed as: Sep 19 to Oct 13, 2022; box 2: Oct 05 to Oct 29. In early Oct, we began trying to contact ** office for status update. To date (Dec 8) we have been unable to reach anyone. Phone is unattended or out of service, ******** messages and emails go unanswered. Interestingly, box 1 tracking was updated near the end of Oct. The record shows that the box was not turned over to cargo vessel until Sept 11 (6 wks in warehouse). Ship arrived to ** Oct 20 and was received by A&S Oct 26. (Warehoused another 6 wks so far on this end.) Website states 75-90 days to our provincial location. Our box has now spent 90 days in WAREHOUSES, and we have no idea when it will be delivered. With no updated info on Box 2, we can only assume that it, too, is in limbo somewhere. If this company cannot fulfill its delivery obligation, they should tell us where we can pick it up ourselves, rather than dragging this out until who knows when.

    Business Response

    Date: 01/23/2023

    Business Response /* (1000, 5, 2022/12/25) */
    Good Day,

    We sincerely regret your bad experiences.

    To answer the question of why there is no response on our platform *************************** etc., the reason is that there is no longer personnel on this position. We are still looking to fit in this position. We will do our best to serve the interests of our clients once more and apologize for the inconvenience. According to our records, Box/Invoice#***** is already in our delivery partner in the ***********. We requested an expedited delivery process, but the Box/Invoice#***** are still not in the ***********.


    Consumer Response /* (3000, 7, 2023/01/02) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Unfortunately, this response provides minimal definitive information. Firstly, with respect to Invoice ***** and as reported in my initial complaint, I am already aware of the fact that this shipment was received in*** on Oct 26, more than 2 months ago. What, pray tell, is "expedited delivery process?" An additional month, two months, or??? Secondly, how is it that the *****, sent 2 weeks after *****, has not yet made it to***, more than 2 MONTHS after shipment 1? When exactly was it shipped, or has it even been shipped yet? If delivery is such a problem, PLEASE provide contact information for your*** delivery partner so that we can make arrangements to pick up ***** ourselves now, and make another trip whenever ***** arrives.

  • Initial Complaint

    Date:11/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent box to the *********** thru A&S Cargo on May 2022 until now November 12, 2022 did not arrive yet. I have been calling, texting and sending messages thru messenger and but they stopped communicating with me to update me.

    Business Response

    Date: 11/30/2022

    Business Response /* (1000, 5, 2022/11/17) */
    Good day,

    We sincerely regret your bad experiences.

    Please provide us with your invoice number, Ma'am/Sir, so we can track out the details of your shipment and help you with your concern.

  • Initial Complaint

    Date:11/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for cargo services , services has no been deliver to the destinatin is all ready
    8 months and my property is not deliver i try to contact the owner and no responding my calls or massage i when to the company and i have no answer this is the phone number the y call XXX XXXXXXX i cant have no return of my property or answer

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 5, 2022/11/17) */
    Good day,

    We sincerely regret your bad experiences.

    Please provide us with your invoice number, Ma'am/Sir, so we can track out the details of your shipment and help you with your concern.

A&S Cargo,LLC is NOT a BBB Accredited Business.

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