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Business Profile

Property Management

Academy Lane Partners, LP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to receive a refund on fees that we promised to me almost a year ago (23 business days past the payment date of January 19th, 2022). The managers of an apartment complex posted a "placeholder" apartment listing online which I submitted $258.77 in deposit, screen fees, and taxes to apply for. They let me know shortly after my application that said apartment was not actually vacant, and that they would refund me all fees in said 23 business days. Almost a year later, and after three times reaching out to them after the failure to pay, they have informed me that they will pay me back the $200 deposit, which I have received, but denying me the remaining fees. This is in violation of California Civil Code ******(c) and (e), of which I have informed them, but they have decided to deny me my payment regardless. I am asking for a refund of the remaining $58.77, preferably with a year's interest. I am hoping BBB can help me resolve this issue, lest I need to file suit against them in small claims court. It should be noted that this complaint is being levied against the property's owners (i.e., the "landlord"), who share liability with the property manager (i.e., the landlord's "agent") per California Civil Code ******. A separate complaint with similar wording has already been filed against the property's managers, FPI Management.

Academy Lane Partners, LP is NOT a BBB Accredited Business.

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