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Business Profile

Auto Lube

Speedee Oil Change & Tune Up

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/9/25 I went to Speedee oil change on 2707 W. ********************** , ** to get an oil change on my 2023 Nissan rogue. While completing the oil change they informed me that the plug on the oil drip pan had broke. They informed me, that they could not let me drive my car and they would need to keep it over night. They are looking to order a new pan. They offered me a ride home but I was picked up by my son. They had me wait and about 15 minutes later, they said they would be getting a pan from ****** and they would fix my car first thing in the morning. On 6/10/25 I was charged $167.26 for the pan. When I asked why I was financially responsible they said I could take it up with ****** because they have a faulty pan and its not their fault. I asked, how is it my fault if you guys broke it. I spoke to the person who said she is the owner, ***** ***** and she advised me to call Nissan.Which I called ****** and they explained SpeeDee is responsible, possibly due to not using the right tool. I spoke to ***** 3 more times and nothing has been resolved. Im simply asking for a reimbursement because they have completed several oil changes on this car and no issues. Now that they broke the plug, Im being charged and its not fair. Thank you for your help.

Speedee Oil Change & Tune Up is NOT a BBB Accredited Business.

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