Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 4, 2023 I paid ******** deposit to have the cabinets in my home stained. ******* and ********************* maintained they had a business license to paint and do cabinets. She stated she was only able to charge $******** under her license because she wasn't a contractor. She quoted over $******** to do my cabinets. She gave me a quote over ********* to paint my house. I went ahead and went forward with the cabinets. We continued to ask for an invoice and didn't receive one until October 15, 2023. She called on October 14,2023 to say she wouldn't be able to finish the job. The following morning said she would work on them and it would be done by the following week. That evening ****** called and said he would not work on the cabinets until it was paid in full. We discussed maintaining a relationship and ******* said she had done 80 percent of the work and was charging additional fees for work. I asked her to stop working on it. I was under the impression the work was done and to refund what was not done. On October 22,2023 I picked up my cabinets and noticed the work was not 80 percent complete. I told her I would pay for what was done. She has refused I agreed to pay her $500.00 and be refunded the rest. She has refused I sent a demand to pay letter and she provided her own response.

  Business Response

  Date: 11/29/2023

  Per Company:

  If the consumer would like to address this issue further she can take it to court. I will not be addressing this any further. 

  Customer Answer

  Date: 12/06/2023

   I am rejecting this response because:
  
  I am rejecting this response because: ********************* asked what would make this right and I said I would like to be refunded the remainder of my money.  I have had to buy new hardware for my cabinets because they drilled holes into all of my cabinets. The holes they drilled are uneven and I have had to redrill holes.
  ******* and ********************* have kept $4,5000.00 the hardware for the cabinets they gave me are cheap and have broken the screws do not fit kitchen cabinets. They are recommended to be used on furniture. It has caused me to spend more money because of their unprofessionalism. ******* provided me with the following links and pictures ensuring me they have remodeled cabinets.
  I was told she had a business license, she was a friend of my moms and she said she was a ********** I have had work done on my house and every company has provided an invoice, contract and has resolved any issues with their work by refund or fixing their work.
  I would like to be refunded the amount requested. I believe the money was not used for the job but rather to buy a vehicle for her child. After she received payment it took her 10 days to even start the job. I am requesting to be paid $4,500.00.
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