Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These sites were taking money out of my card when I did not apply for them they just gave me a reason of my email address that was about 12 years ago and then said that I used my card to subscribe to them and I didn't when I tried to tell her that I didn't do this site she told me that there's a no refund policy I think someone was using my stuff I'm about to cancel my cards right now but the way they handled it was not good customer service at all they had charged me 2 months in a row and I tried to get a hold of them and their customer service line wasn't letting me get through finally I did today and they told me that I was a part of their subscription which I know it wasn't

  Business Response

  Date: 08/21/2025

  Our findings show that on 06/13/2025, the customer successfully enrolled in a 30-Day $1.00 trial membership to Whereforeclosures.com.  The customer did not contact us prior to their call on 08/16/2025.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB. We have no access to the customer’s personal or financial information.

  
  In the complaint the customer stated that they did not apply for a membership and that they believed someone else was using their information.  They also mentioned that our customer service line wasn’t allowing them to get through to our support team.

  
  The information the agent provided to the customer was based on records found in our database. We have no way to determine whether a customer initiated the sign-up or if it was someone else that had access to their personal and financial information.  The agent explained the service and what information was provided.  In an attempt to retain the customer the agent offered a discount and rewards coupon. The customer declined the retention offer and the agent canceled their account. The agent explained that there was a no refund policy but that they could provide them with a refund application. 

  
  We apologize for any inconvenience and that the customer was dissatisfied with service provided by the agent and the refund policy and procedure. Also, we have tested the customer service phone number and have found it to be in good working order. 

  
  In addition, during our investigation we found the customer had multiple accounts with different sites, all with the same personal and financial information. 

  
  On 08/18/2025,  as a one-time courtesy, we have provided the customer with a refund.  Please let us know if you require further information.