Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was making random debits from .50 to 9.94 on my account. I contacted them in which I received a reply that they don't have an account under my name or my card. I contacted my bank and received a new debit card and yet today on 10 25 24 I received a charge of 9.94. They also charged. 50 on 10 19 24. I just want this company to stop charging my account randomly. If I don't have an account with them leave my money alone.

  

  Business Response

  Date: 10/25/2024

  Our findings show that on 09/12/2024, the customer’s wife successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer did call our contact center on 09/12//2024 to cancel the account but our agents were not able to locate the account using his name, email address or phone number.  The agents did ask the customer if the account could be under another email address or phone number and were still unable to locate the account.
  

  On 09/19/2024, the customer called again and initially the agent was not able to find the account but then asked the customer if it may be under his wife’s name and email address.  The agent was able to locate the account using his wife’s name and email address and asked the customer what he would like to do next.  The customer said he would call back, so the account was not canceled at that time.  We did not receive a followup call from the customer.
  

  We apologize for any inconvenience.  The customer’s wife’s account with Choicecreditscore.com has been canceled and as a one-time courtesy, we have provided the customer with a refund and the 10/25/24 charge has been voided.
  Please let us know if you require further information.

  Customer Answer

  Date: 10/28/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22472454, and find that this resolution is satisfactory to me.

  I'm satisfied as long as the account is canceled.

  
  
  
  Regards,
  
  
  
  B**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business last month to cancel my account with them after deciding I no longer wanted it. They claimed they did but this morning I checked my bank account to see where they are attempting to take another $9.94. I have emailed them once again to cancel but have gotten no response. I’m not very happy with them because it seems they don’t want to listen to customers who no longer want their services.

  

  Business Response

  Date: 08/08/2024

  Our findings show that on 06/17/2024 the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer did not contact us before the trial ended and regular monthly billing commenced.  The customer had another account with a different company, with a different email address and handling process.  When the customer sent her cancellation email on 07/05/2024, she emailed the other company. 

  
  When an account is canceled we provide our customers with a cancellation number and send an email confirming the cancellation immediately. The customer did not receive a cancellation confirmation email from Choicecreditscore.com.  The cancellation email she received was from a different company.

  
  On 08/05/2024, upon receipt of this complaint, the customer’s account with Choicecreditscore.com was canceled and as a one-time courtesy, we have provided the customer with a refund.  Please let us know if you require further information.

  Customer Answer

  Date: 08/08/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22081554, and find that this resolution is satisfactory to me.
  
    I just don’t want to deal with this company or the other one they claim is taking the money anymore. Not going to matter they are just going to lie. 
  
  Regards,
  
  
  
  A***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the service of monitoring my credit report to this business and I decided to cancel it which I did in accordance with their directions. They stopped trying to collect my money but now today on the 23rd of December 2023 at 4:00 a.m. my time they tried to sneak into my account and did a test charge of $2.95 just like most scammers would do before they hit you with the big charge. But I was awake at the time and I caught it and I got on your site and I see that everyone in their complaints is the same as what I'm complaining all about billing they must be going belly Up because if they have to come in and sneak money at 4:00 in the morning then something's wrong yeah because I tried to call them and they said they were open 24 hours and they had a recording said that they weren't although they're advertising says they are and that you can speak with them but I got to recording so I went on your site and saw that everyone in the complaints is the same as mine I want them to stop charging me I don't give a damn about the $2.95 but I want them to stop charging me yeah yeah

  

  Business Response

  Date: 12/29/2023

  We have researched the customer's complaint and found that the customer did not cancel the account.  On 9/1/2023, the customer contacted us to cancel, but he agreed to a 60% discount and a $25 shopping reward coupon to keep the service. The customer contacted us again on 9/17/2023 to cancel his account and decided to keep the account for an additional discount.  During the call, he mentioned losing his wallet in Florida, and we provided him with the identity theft department.  On 12/23/2023, we received an email from the customer wishing to cancel, and we canceled the account.  A cancellation email was sent to document the closure of the account.
  
  The customer also mentioned in the complaint that we are open 24 hours and that he was unable to reach us.  We are open Monday-Friday, 4:00 am-8:00 pm PST, and Saturday and Sunday, 7:00 am-3:30 pm PST.  Customers may contact us anytime via email.
  
  Since the account has been closed, there is no further action required. Please let us know if you have additional questions.

  

  Business Response

  Date: 12/29/2023

  We have researched the customer's complaint and found that the customer did not cancel the account.  On 9/1/2023, the customer contacted us to cancel, but he agreed to a 60% discount and a $25 shopping reward coupon to keep the service. The customer contacted us again on 9/17/2023 to cancel his account and decided to keep the account for an additional discount.  During the call, he mentioned losing his wallet in Florida, and we provided him with the identity theft department.  On 12/23/2023, we received an email from the customer wishing to cancel, and we canceled the account.  A cancellation email was sent to document the closure of the account.
  
  The customer also mentioned in the complaint that we are open 24 hours and that he was unable to reach us.  We are open Monday-Friday, 4:00 am-8:00 pm PST, and Saturday and Sunday, 7:00 am-3:30 pm PST.  Customers may contact us anytime via email.
  
  Since the account has been closed, there is no further action required. Please let us know if you have additional questions.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am literally disgusted with this company and they should be in trouble for their practices. I signed up and it was a free trial. I canceled my account but now I’m getting a charge from them for 19.94. I’ve been emailing them for about a week and a half with no response when their website states they usually get back to people within 24 hours. I’ve called on six different occasions only to sit on hold for 45 minutes and nobody picks up. I want a refund of my money because I have already canceled my account before the free trial was up and I don’t know what happened but my account says it’s active now I want my money back and I want my account canceled as I’m not doing business with scam artists

  

  Business Response

  Date: 11/09/2023

  On 7/7/2023, the customer enrolled in a $1 7-day trial of our service.  The customer acknowledged the terms and conditions to participate in the trial.  The terms and conditions clearly state that the customer must cancel the trial to avoid billing.  We also sent a Welcome email that reiterated the terms and conditions and provided instructions on how to cancel the account.
  
  Customers may cancel the account online using the Contact Us form or may call our customer service center during business hours, Monday-Sunday.  The customer did not cancel during the trial, so we attempted to collect the subscription fee.  After several attempts, we were able to process the subscription fee successfully.
  
  The customer claims that he canceled the account before the trial ended.  On 9/5/2023, the customer called and waited less than a minute.  The call was disconnected before he spoke with a representative.  On 10/27/2023, we received an email requesting a refund.  The customer also sent several emails on 10/28/2023 and 10/30/2023.  Due to a system outage, the customer's email did not receive a response until 11/2/2023.  Since the subscription fee was valid, we sent an email requesting that the customer complete and return a refund application.  The refund application was not returned.
  
  We apologize for the delay in answering the customer's email.  Although the charges were valid, we have granted a refund of all charges due to the inconvenience.  Please let us know if there are further questions.