Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! *** had a refferal program running til July 4th.I got 6 refferals but was unsure how to see my pending so then when I did find out I only seen 3 refferals that were done when I had 6 completed that I walked thru over the phone and 2 in person. Using my link which has my refferal code/name The *** automated robot said that this is probably a digital hiccup and can happen and to contact support as they can investigate and fix it for me to be credited correctly. Which I did and the chat people were not understanding or helpful. They did not respond correctly showing me they were not reading my messages or considering my situation they sounded like a robot as well. July 7 I spoke to support on the phone and they told me they can take the information down name number and date of creation plus the time and I could be credited for this! They said they were going to investigate it and call me when its completed. Its July 10 I never got a call so I had called and spoke to ***** who was very rude and did not want to check my investigation she told me I was wrong and I only got 3 and I told her she doesnt understand that what I am calling about is to see my investigation because there was a hiccup on their end as their company stated and she just did not want to hear it. Kept saying they are not my refferals which if they werent how would I know all their info etc. I had successful refferals I made them follow all the steps to be successful and then I was not credited at all which is weird and wrong because I have proof and info but they just dont want to pay out of hear the situation even tho their company robot said they have hiccups and it can be fixed but they refuse to fix so they dont have to pay me my refferals ***** ****** ****** ****** ***** *******

  

  Business Response

  Date: 07/29/2025

  Dear *******,
  

  Thank you for reaching out and sharing your experience, we truly regret any frustration this situation may have caused. We recognize the effort you put into referring others, and we appreciate your engagement with our referral program.
  After carefully reviewing the case, we found that three of the referrals you mentioned did not complete their registration using your referral link or code, which is a necessary requirement outlined in our program terms. Because of this, the system was unable to identify and credit those referrals.

  That said, we understand these situations can be complex, and that sometimes technical or user-related factors can affect how referrals are tracked. In light of that, and as a gesture of goodwill, we made a one-time exception to manually review and approve those referrals. Were pleased to confirm that the referral rewards were successfully released to your account and have since been withdrawn.
  At ***, we strive to deliver helpful, respectful support, and your feedback helps us identify areas where we can improve. We understand you were not fully satisfied with your customer service experience related to this matter, and we're currently looking into this internally.

  Please know that your satisfaction matters to us, and were committed to delivering fair and consistent service to all our users while upholding the integrity of our program terms.
  If you have any further questions, feel free to reach out via email at [email protected] or on our *********** at ***************.
  

  Sincerely,
  *** Support Team

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid *** they hold your money with no real support I opened an account with *** because they promised I could use the money I earn immediately. The next day, the card they issue stopped working. I reached out to support, but all they do is say theyre investigating no timeline, no update, nothing concrete.I even tried calling, but they refused to help over the phone just because I already had a chat open. Meanwhile, I have $196 stuck on the account that I cant access or transfer out. On top of that, they have all my personal information, yet act like they cant communicate with me properly.This business feels very unprofessional and untrustworthy. I do not recommend using them.

  

  Business Response

  Date: 07/25/2025

  Hello,
  

  Thank you for sharing your experience we truly regret that it didnt meet your expectations. We understand how upsetting it is not to have access to your funds when you need them, and we want you to know that your satisfaction is very important to us.
  

  For security reasons, we needed to review some transactions and referral activities on your account, as outlined in our program terms. This review typically takes up to 2 business days after each referred user completes onboarding. In your case, two referrals hadnt fully registered, which would normally prevent the release of rewards.
  

  That said, we recognize the inconvenience you experienced and made an exception in this case. Your rewards were released, and your funds became available. We also followed up via phone and email to make sure you were informed throughout the process.
  

  Your experience matters to us, and were committed to improving transparency and support at every step. If you need anything else, our *********** is available at help.jim.com.

  
  Kind regards,
  **** from the *** Support Team