Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LA Hydro Jet is the textbook definition of what happens when you send amateurs to do a professional job.I am writing on behalf of my parents to complain about two separate issues in which LA hydrojet demonstrated nothing but incompetence. 1) A leak from a sewer clean out pipe After multiple site visits and countless promises, they still failed to fix a basic leak. Yes, a leak not a complicated re-pipe, not a hidden slab issue, just a visible, accessible, persistent leak that somehow managed to confuse them every single time they showed up.They arrived late more than once, clearly disorganized, and every technician seemed less informed than the last. No one had notes from the previous visit. One guy literally asked my parents, So what are we looking at today? as if this was his first day on the job and they were the *******. ]Their ultimate solution was to fix the leak by placing a TEMPORARY PLASTIC CAP on the sewer clean out pipe, which, of course, promptly leaked again. When I saw this, I was appalled. I had my handyman out and he had the problem fixed with a metal cap in less than 20 minutes. It has been months and it has not been an issue. I actually can not believe it took these guys more than one visit to fix this leak 2) The hot water in the building went out. My parents called them again and were quoted thousands upon thousands of dollars to replace their water heater because the pilot light would not turn on. (The water heater was not only relatively new, but still under manufacturer warranty by the way). I went to the property to give my own evaluation, and instantly noticed that the gas company had mistakenly capped our line. A 5 minute phone call to the gas company and the issue was solved for free. I am not in the field at all, and I was able to figure this out in less than ******************************************************************************************************** I filed a complaint once over the phone and never heard back

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is the plumbing company used by our landlord/property management company and uses predatory billing practices knowing that the landlord will not dispute charges because all charges get passed onto the tenant. They provided service to our apartment in mid-June and charged over $300 despite not working on the correct pipe and not fixing the clog. They came back ~10 days later to fix it, per their warranty policy, but charged us anyway for that separate visit, $110. Each time, they list erroneous reasons on the receipt as that are blatant lies in order to claim that a new charge is warranted. The plumbers each provided different reasons when we asked them during the service, each of which were not tenant fault, but then list other reasons after leaving the premises and sending the bill to our property management company. They littered on the property and left our bathroom disgusting, even refusing to s**** back the drain cover.When I've tried to call the business (as a tenant) they refuse to speak with me and tell me to go through my landlord. Again, these are predatory and unfair practices that allows the business to always charge the highest amount, breach their warranty policy, lie to customers directly, and not have to deal with disputes knowing the landlord passes off the cost to the tenant.

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Friday to schedule an appointment for roto rooter services for my clogged sink. They told me the soonest they could get someone here was Saturday ****pm. I said ok. I stayed home all day Saturday waiting. At 3:30pm I called them to see if they were on their way. They called the technician and told me he was running late and would arrive around 5pm-5:30pm. By 6pm no one had still arrived. I had a sick 3 month old baby that I needed to feed and put to sleep. I was home alone. At 7pm, while I'm putting my sick infant to bed I hear a banging on my door. I had a missed call at 6:48pm from them. I could not answer the door or my phone at 6:48pm or 7pm. If they had told me ahead of time that they would not arrive until 7pm I would have told them to reschedule it. But I was given no warning. I call the next day (Sunday morning) to have see why I was not told of an updated time (7pm). They said they tried to call (at 6:48pm - which was nowhere close to the window of time they had given me. They said to have someone come out on Sunday would be an overtime charge of an additional $40. I have a backed up sink with a sick infant in the home and I need it fixed in order to wash his bottles and keep it sanitary to prevent him from getting any bacteria from the clogged drain into his bottles. Seeing as I was given an inaccurate time slot on Saturday (12pm-4pm) - I had to call for an update on the time (5pm-5:30pm) they still don't show at 5/5:30pm and they don't even call me to say they're still running even more late and then they just show up at 7pm expecting me to be able to answer with no fair warning, I do not think I should have to pay the additional $40 for them to come the next day since it is their mistake on timing.

  Customer Answer

  Date: 02/16/2023

  Yes it has been resolved