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Business Profile

Long Distance Movers

Front Line Moving & Storage LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2023. Quoted one price for services and stopped work to extort more money from us three times before leaving and not emptying the house fully. Had to rush to personally move items to cold storage because we had to be out the following morning by noon. They arrived at new location a month late with half of our belongings flat out missing, and just about all of the remaining items destroyed. Clearly off loaded our goods to other than the original trucks and lost/damaged everything in the process. Then, they would not move any of our belongings to the rooms marked on items. Said it would cost extra to go up or down one flight of stairs (no surprise) so everything either got put in our garage or just left on our back porch for US TO MOVE TO THEIR FINAL LOCATION. All of this for a final cost of 16K. Shame on us for not electing to choose the full value replacement option (which would have cost three times what we paid) but who honestly thinks that a company can be so negligent and insensitive with other people's belongings? Never thought in a million years that anyone could have done this to us. Over 12k in missing and damaged items nets you just over $500 to shut up and go away. Not acceptable in any way shape or form and I want them to be accountable for their actions.

Front Line Moving & Storage LLC is NOT a BBB Accredited Business.

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