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Business Profile

Barbers

Legacy Barber Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is taking advantage of me by charging me a lot of money with cancelation fees.

    The cost of a regular haircut is $40.00 dlls and the cancelation fee is the same cost of a regular haircut. That's absolutely not fair.

    The barbershop have been taking $80.00 dlls from my bank account related with cancelation fees and this is an abuse and I need my money back immediately.

    Business Response

    Date: 12/15/2022

    Consumer Response /* (-5, 5, 2022/12/05) */
    ***Document Attached***
    As we realize and so far I have not received any refund penny


    Consumer Response /* (2000, 8, 2022/12/10) */
    Good afternoon to you all BBB mediators:


    I am just speaking to inform you that just on the afternoon of Tuesday, December 9, 2022, I contacted the owner of the Legacy Barbershop named ***** in which I reached an agreement with said owner, which consists of a free haircut and which is equivalent to the remaining amount of 40 dlls. The other amount of 40 dlls has already been reimbursed by said business through the app named*******.

    All this agreement between owner and client was carried out for reasons of reparation previously mentioned in this complaint. As there are no further inconveniences, I,*****************, a client of said barbershop, immediately proceed to withdraw said complaint. If there are questions or inconveniences to everything related to this matter, do not hesitate to contact me.


    Best regards,

    ***********************

Legacy Barber Shop is NOT a BBB Accredited Business.

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