Reviews

This profile includes reviews for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

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  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

Review Details

• Review fromLeslie Q

  Date: 11/04/2024

  1 star
  ******* is using them in *******. I hired them prepaid for tv wall mount. First they had no technicians in my area, so I cancelled and wanted a refund. They said they couldnt refund my money but would send a check. I contacted ******* and explained the situation and they said they would refund my money. Then Hello Tech wanted a ***** cancel fee. This company is the WORST ****** DISHONEST I HAVE EVER DEALT WITH !!! They should be investigated by the BBB, *** AND IRS!

• Review fromLeigh G

  Date: 10/18/2024

  1 star
  I was quoted a price for services and the monthly subscription at a discounted rate of $199(subscription) and the mounting cost -- All of my needs for mounting TV were clearly written in my conversation with the technician on phone. I verified the amount quoted was for all of the above mentioned and she confirmed. I stupidly paid the for the mounting cost without seeing the quote that came to my email AFTER I paid. It didn't have all of my services in the quote as I clearly requested. I immediately contacted tech support asking about this. They then stated it cost X amount of $ more. I stated please cancel everything! She asked why? I stated because this company is not being truthful, and I wanted my money back. This conversation was within 20 minutes of paying. She credited my Service for the TV mounting and then stated she was waiving my cancellation fee. What? The cancellation fee per their website was with well within a free cancelation. I requested the transcript for the conversation, and was told the $199 subscription fee would be off my credit card by 4 pm that afternoon. Guess what? it posted to my account and now I am trying to get it removed. I now realize after the fact; they are just trying to sell the membership and hope you don't notice that they misquoted you. That way, when they get to your house, they charge you more and you are still on hook for the membership fee. The techs must get some kind of bonus for selling the membership. They are misrepresenting their fees to sell the subscription RUN from them DO NOT use this company!! If I could give 1/2 star - I would.

  HelloTech

  Date: 10/25/2024

  First, we would like to apologize for your experience with HelloTech thus far. Please reach out us at ********************************** and request for the message to be sent to ******* so that I may review your account and the events to see how I may assist.

  I look forward to hearing from you. 

• Review fromChikako M

  Date: 10/18/2024

  5 stars
  My husband and I would give ****** ***** from HelloTech SEVEN Stars out of five!! We moved to Mt. ****** from ** about a year ago, near ****** ************ estate. Wifi, phone connection is so horrendously bad that we thought the physical ether net connection would help. However, the area's providers didn't want to work with us or could not do it. HelloTech's ****** recommended using a mesh unit and with several model options. I purchased it at a local store and he came and performed a miracle for us. He went beyond our expectations. We have never had anybody so professional and efficient and kind. Very reasonable charge. I am requesting another project soon. Thank you, ****** and HellTech!

  HelloTech

  Date: 10/25/2024

  We're so glad that ****** was able to assist you with your needs! We're always here for you whenever you can use a hand with tech!

• Review fromSharlee N

  Date: 10/11/2024

  1 star
  What a horrible experience! Made the mistake of taking out a one-year membership because the price was so much less to have a technician come out to work on our home theater. An appointment was scheduled easily enough, but was cancelled by the technician an hour after he was supposed to arrive. He claimed we weren't available, but we were home all day. Two more appointments were scheduled and subsequently cancelled for no reason 30 minutes after the scheduled appointment. I decided to cancel the membership, but was told there was a process and cancellation wasn't guaranteed. I was told to sign into my account, but couldn't because I couldn't obtain the required verification code. After research, I finally located another telephone number and connected with someone who was able to cancel my membership. In short, I spent several days waiting for technicians who never showed and rescheduling appointments only to have them cancelled for no legitimate reason.

  HelloTech

  Date: 10/25/2024

  First, we would like to apologize for your experience with HelloTech thus far. We understand that it's important to keep an appointment once it's scheduled, which is why we have changed processes on our end to ensure that technicians make the appointments they set. 

• Review fromMaura L

  Date: 10/06/2024

  1 star
  Waiting all weekend for a ********** to install a wall mount for at TV that I purchased as a birthday present for someone. The first ********** never showed on Saturday. Hellotech assured her that the second ********** would arrive Sunday morning. He called and said he had plans and can come at 5:00 pm. An entire weekend waiting for a **********!

  HelloTech

  Date: 10/25/2024

  First, we would like to apologize for your experience with HelloTech thus far. We understand how important it is to arrive to scheduled appointments, which is why we have changed processes on our end to ensure technicians make meet the expectation. 

  Should you have any questions, please do not hesitate to contact us ************************************************************.

• Review fromVanessa G

  Date: 10/04/2024

  1 star
  My appointment for a simple doorbell install was rescheduled five times, the last one being one full minute before my appointment time. The technician was extremely rude and condescending.

  HelloTech

  Date: 10/31/2024

  First, we would like to apologize for your experience with HelloTech thus far. We understand how important it is to keep an appointment. Unfortunately, you are in one of our moderate coverage areas, making it more challenging to provide service. Either way, it is still unacceptable, and have addressed the issue with the technicians accordingly. 

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

• Review fromRichard L

  Date: 09/30/2024

  1 star
  I called Hellotech for assistance to mount 65 inch tv over a fireplace. The tech came out and did a fantastic job ..$129 was my cost for Hellotech and I tipped him $20!! . I started getting a monthly recurring charge of $20 out of my bank account for what? I didnt need the company anymore and I tried to cancel my subscription/membership so I called and the operator told me that if I was to cancel my membership I would owe them another $50 to complete the charge for the tv because I got a discount for joining!! Are you kidding me??!! THIS COMPANY IS A TOTAL SCAM!! WHAT A RIPOFF!!

  HelloTech

  Date: 10/31/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that you self-booked and self-initiated the membership, saving a total of $130 on your order. The membership has since been canceled, and you have been charged for the difference, paying back the amount you saved in membership discounts. 
  
  Should you have any questions, please feel free to contact us at ************************************************************.
  
  

• Review fromPeter V

  Date: 09/27/2024

  1 star
  I hired HelloTech to replace my old thermostats with new ****** learning thermostats to better control ***** at our house. The technician arrived late but was friendly during the install. The first thermostat was quickly installed, on the second one though he took more than 1.5 hours to install it (pretty different from what is being advertised). He eventually got it going. Later that night, we realised that the baseboards were heating up the house while the A/C (forced air) was blowing at full capacity as well. Our upstairs went up to 77 F despite us sleeping with the windows open (in *** where Fall has kicked in). I called first thing in the morning before 8AM. I was told this had the highest priority, would be fixed quickly. nothing happened, I called again, a different agent told me it was escalated after the usual (talk to my supervisor, one moment please; we are so sorry, we are going to escalate). Nothing happened. I called again end of day. Nothing happened despite another set of promises and professional apologies. The next day, I suddenly received an email (automatically generated) asking for my availabilities. I filled it out, nothing happened... the next day end of day I called ... and the agent basically said ... we don't know how to fix this, we don't have a solution (after keeping me hanging for several days). And as for money ... it was again escalated to another team that "will be in touch". I strongly recommend anyone here to NEVER use this service.

  HelloTech

  Date: 10/31/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that your service was on September 24th, 2024, and filled out the damage claim form on September 27th, 2024, which was the same day that the damage claim department reached out to you. A refund was issued to you on the 27th, and requested information to determine next steps in getting the issue resolved. 
  
  Please respond back for further assistance at your earliest convenience.

• Review fromMark W

  Date: 09/27/2024

  1 star
  I ordered a thermostat change. Pretty simple. I made it clear I wanted no membership. I saw within minutes I was signed up for "light membership." despite me saying no to any membership. Once corrected, they sent me a window of time to expect a tech with name and photo. The tech was 2 hours late, looked nothing like the photo and had a different name. Totlly sketchy. He not only started changeing the thermostat with the power on, he made a mess doing it. He started using ******* videos to figure out his errors. He blew the fuse and left to replace it at Autozone. When he returned he spent 2 more hours putting my old thermostat (newer Honeywell) back in place. The power to my thermostat was not working. He then said he had to go and to ask for a refund. Never saw him again. Now I not only am out $99 plus $9.99 service fees, but no A/C!! I chatted online with their service team that offered a credit. The credit never arrived. I spoke to them again a week later and they advised I call my bank. These are unprofessional people at best and theives at worst. Do NOT use them for anything is my warning.

  HelloTech

  Date: 10/31/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that you declined the membership and it shouldn't have been added. The membership has since been canceled and the membership fee has been refunded. Additionally, we have addressed the issue with the respresentative to prevent issues like this in the future.

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

• Review fromRobert D

  Date: 09/14/2024

  1 star
  Amount in dispute $538.96 We hired HelloTech for the purpose of wall-mounting our TV (one in living room and one in my office) and for installation of grab bars in our 2 1/2 baths, as I am disabled. The date of the work was March 28th, 2024. The tech's name was ******. We did not sign a contract but took out a membership with HelloTech. On June 24th, 2024, the TV and mount in the living room just fell off the wall and the wall was damaged and the TV was destroyed. On June 27th a second tech from HelloTech (*******) came to inspect the damages. HelloTech then issued a damage claim #*******. ******* wanted to do the right thing (repair everything) but HelloTech HQ would not let him. Supposedly the claim was to be paid in "7 to 10 days". We were not paid until August 19th, 2024 ($538.96). And this is when the real problem started. In trying to received the monies from ******, I mistakenly and quite accidentally REFUNDED to monies back to HelloTech on that very same day. Seeing my mistake, I immediately sent HelloTech (via ******) a request to resend the monies back to my ****** account that same day. They would not and they wouldn't respond to my inquiries about it. Through many emails and phone calls, they still have not resent my money back to my ****** account. And that is all I'm asking. I gave them until close of business today, 09/13/2024 to resend the money or I would file a complaint with you. They ignored me, yet again.Complaint description Briefly state what you would consider a reasonable resolution from the company Simply resend the $538.96 to my ****** account that was mistakenly refunded to HelloTech. Here it is September 13th and they still have not resent our money!

  HelloTech

  Date: 10/31/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that it did take longer than we would like to get the claim resolved. Unfortunately, in the time that you sent the money back, and reimbursements are issued, we had an issue within our reimbursement department. We have confirmed that the reimbursement has since been issued. 
  
  Should you have any questions, please feel free to contact us at ************************************************************.