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Business Profile

Network Computers

HelloTech

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HelloTech has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • HelloTech

      2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

    • HelloTech

      Cincinnati and surrounding area Cincinnati, OH 45202

    Customer Complaints Summary

    • 245 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      overpaid due to unfair business practices including bad faulty service and surprise charges after tech is inside house

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/09/13) */
      First, I would like to apologize for your experience with HelloTech thus far. After a review of your account, I see that the additional charge you incurred was due to the installation location being different than what was listed in the service details when you booked the order online.

      Being that the add-on service description may have been a little confusing and you did not find out about it until we were about to perform the service, we have refunded the add-on charge.

      If you need any more help, please do not hesitate to reach out to [email protected].

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a service plan with Hello Tech. I have been attempting to cancel since April 2022. Back in April, Hello
      Tech was actually charging me twice. They would charge my bank account $16.23 twice. In April, I asked to cancel any and all service plans. Hello Tech did drop one of the charges. So now, they charge me one charge of 16.23 every month. When I log onto their customer service to complain, they say my service is already cancelled. I explain that I am still being charged. I send a copy of my bank charge and Hello Tech says they will escalate the matter. This has now been going on since May 2022. Pervious emails state they will look into my problem. But they never even respond further.

      Business Response

      Date: 10/12/2022

      Business Response /* (1000, 5, 2022/08/31) */
      First, I would like to apologize for your experience with HelloTech thus far. After reviewing your account, I see that we do not have a charge showing in our system occurring after April 18th, 2022. I also see that you have provided photos of your statements showing the charges and that someone has reached out to help with the matter.

      Please respond to the email you received or reach out to us at **********************

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around 3/4/22, Mr. *********** from HelloTech installed an ************ thermostat in my home. After completion of the job, Mr. ******, tested the ***** thermostat with the heat only. He did not test the A/C on my central A/C unit. Later on that year, when my A/C unit was not working, I contacted HelloTech to repair my central A/C unit. I was informed that they do not repair central A/C units and suggested that I should hire an HVAC company. I was charged $19.99 prior to being informed that HelloTech could not aid my current situation.

      On 7/13/22, I hired ******************************** to repair my central A/C unit. I was informed by the tech, ******** and his supervisor,****** that the ****** ***** thermostat was not only installed incorrectly but, all my freon gas had leaked out. This was because the outside compressor was rendered inoperable due to the faulty installation by Hello Tech. After completion of the job, I requested that the reason why my A/C unit was not operating properly be included on my invoice. The invoice totaled $2000.00.

      When I first contacted HelloTech, they denied any wrong doing. It was only then when I provided the proof on the invoice that they said they would investigate and contact me. I have contacted HelloTech on several occasions regarding Claim #****** and I felt that I was given the run around after providing them all the requested documents. I also made several requests to remove the $19.99 charge for services that I've never received when I called them to repair my A/C unit. In fact, I've had to contact my credit card company to dispute the $19.99 charge. HelloTech subsequently removed that charge. Currently, my A/C unit is operating properly and I am experiencing no issues with my central A/C unit. Enclosed is the invoice for repairs to my central A/C unit denoting the faulty installation by HelloTech.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/08/19) */
      First, I would like to apologize for the experience that you've had with HelloTech thus far. After a review of your account, I see that you did reach out to customer support asking if we repair a/c's, to which you were told we do not. This is true. We do not repair a/c units.


      Upon submitting the invoice, the claims department reached out to the HVAC company, and it was determined that the thermostat installation did not cause $2,000 worth of damage as it was wired incorrectly. I do see that you were able to reach an agreement with the claims department regarding the HVAC repair.


      About the $19.99 charge being billed to your account, this is one of our monthly membership plans designed to give our customers more value so we can be their go-to for their tech issues. Since it was initiated unintentionally and you have yet to take advantage of any members-only discounts, the plan was canceled. Unfortunately, we were unable to issue a refund as the charge had already been disputed.


      Should you have any more questions, please do not hesitate to reach out to us at **********************

    • Initial Complaint

      Date:08/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Aug 2 had an Hellotech rep at my house to fix my computer. He pushed the F2 key, nothing happened, and he said I should take it to the Geek Squad.
      I said I wanted my $99 back, he said to call the company, I have called every day since. I speak to a different person each time, each time I am told I will get an email from billing within 24 hrs and the credit will take 3-5 days. I have gotten no emails and no credit


      Order #******

      Appointment confirmed.

      Your appointment is scheduled for:
      August 2, 2022 at 7:00pm

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 6, 2022/08/16) */
      First, I would like to apologize for the experience that you've had with HelloTech thus far. After a review of your account, I see that someone from support issued a refund for you on 08/15/2022. Depending on your card issuer, the funds may take 5 - 10 business days to settle.


      Should you need any more help, please do not hesitate to reach out to us at [email protected].

    HelloTech is NOT a BBB Accredited Business.

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