Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Machine Learning Switch up course with 2 weeks of initial trial. During the initial 2 weeks I came to understand the courses are more geared towards developers, and expressed my interest to drop out and refund. But the operations of the company kept insisting me to continue the course, an continue to pay. I was not prepared. So I expressed with the dis-pleasure. Finally I agreed to put the course on hold until I can find time or make up mind. They kept charging me, and finally I had to withdraw my Affirm auto-pay options. Due to which my payments went into collections negatively impacting my credit history. Why is the company selling things to every one , and not permitting course takers to leave the course with in the trail period?

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off on 3rd of May 2024 and badly needed to find a job in 1.5 months to continue my status. That said, I contacted IK (Interview Kickstarter) to ask for a solution. In return their associate reached out and directed me directly to their payment gateway after making false claims about the platform. He mentioned that there is a no questions asked 50% refund policy. However, this all changed after I made the payment. There was no communication with IK after that and they provided me a bunch of recorded videos which would usually take a while to complete (not possible under the 1.5 months timeline). Upon contacting the agent again I was denied refund completely saying that I signed some document (which I was tricked into).I made the agent aware of the situation during the start of the call and he was very optimistic that they'd help me find a job. This all changed after the phone call and I was hanging by myself.After talking about refund the then reversed their statement and asked me to skip over the videos and take mock interviews (after 1 month, leaving me no time for interview).It a scam business, which operates its call center agents based in ***** to trick people even during their worst times

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have enrolled to Interview kickstart training on 1/11/2022, they committed that the training will help to get the job within one year of training. After training is done on 1/11/2023, during and after this training I have applied to many companies for job interview but did not secure the job. despite my dedication and efforts throughout the training program, I have not been successful in obtaining a job offer within the one-year period. I have diligently followed the guidance and advice provided by interview kickstart team, but I believe that the training did not yield the expected results in my case.I would like to formally request a refund in accordance with the terms and conditions of our agreement. I believe that my situation meets the criteria outlined, and I am hopeful that interview kickstart team will honor its commitment to provide a refund under these circumstances.To facilitate the refund process of USD $8800, I kindly request that you review my case at your earliest convenience and help me to initiate the refund process as outlined in our agreement. Please find attached receipt of the refund I am expecting from interview kickstart team.Name : *************************** My id : ************************ my contact : ********** Amount to be refunded : USD $8800

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interview Kickstart promised to refund me. They even called me saying that we will do so. I also have an email saying the same thing. However, that hasn't happened yet. I've reached out to them multiple times through email, phone and even a Discord channel. All my requests went silent.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel the fast-track program I signed up for with IK. I was recruited via a phone call with a program advisor at the end of last year. (29/12/2022) The advisor rushed me through the process and did not allow me to review the contract before signing it. I did not know they did not have a cancellation policy, After using their service a few times I was dissatisfied with the service, and I am now seeking cancellation and a full refund. I initially asked for a cancellation and refund three weeks after using the service 22/01/23) and I have not used the service since. The way they recruited me was unethical, ******* me through the process and not giving me adequate time to read through the agreement. I was not made aware of the no-cancellation policy before I signed up for the service.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** registered with Interview Kickstart, who initially reached out to her to attend one of the knowledge sessions, hoping they would train and guide her with the knowledge and skills to be prepared for interviewing across ***** companies for a Technical Program Manager position. Although she was hesitant due to not having the relevant background in Programming, she would still acquire the skills and knowledge with their dedicated and knowledgeable training. So, she had strongly been guided to sign up for the program that although she wasn't an ideal candidate, she was one of the other candidates that can be trained.
  
  On the training, the various people who worked with her told her otherwise, and she began to question her signing up for this program without the necessary programming background. i.e. Without the basic background she would be slow and couldn't come up to speed, and compete with others for the same positions. Operations would not even give her any reference for the same from prior candidates.
  
  No further material help was received such as with resume writing and career advisor although the quality of it was raised several times.
  
  So for all the pain we have been through, we just ask for the company to refund the amount paid so far, and we will consider the issue closed. But overall it is bad for the company to mislead candidates into believing they can acquire the skills and practice to face interviews from top tier companies.