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Business Profile

Web Design

Web Design Artisans

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/1/24, I made a 50% down payment of $600. I started working with **** on 9/4/24. On 9/14/24, I received an email from him informing me that he had a family emergency, he needed to return home. He stated he would stay connected via email. I did not hear anything from him, I reached out via phone to the number on the website.On9/25/24, I received an email from ****** ***** informing me to direct all communications to ********* ***** during ****** absence. I reached out to *********. Eventually, she wrote me back with some things to review that had been done to the website. I returned the email with the information she asked for, with no reply.On 10/10/24, I reached out to *******, with no reply. I again reached out to the main number. I was able to speak with ********* who told that my project had been sent to another company, "Pixels Web Studio." She defined this company as a subsidiary of Web Design Artisans. She made a phone call to **** *******, the person I was assigned to work with to introduce us. This company did not follow through to provide me with a working website either. On2/20/25, I sent an email to ******* telling him of the events and asking for help, as my website was being held hostage by the subsidiary company of his company and they refused to provide the backdoor/master information or provide a functional website. It had been roughly 6 months since I signed a contract. I reminded ******* of this hand-off and how I was never given a choice whether I wanted this subsidiary company or not. I was told after my project was reassigned.I explained to ******* how the subsidiary was not doing the work they agreed to and how they had told me a number of times I needed to pay more money. The contract clearly stated the fee as $1200.00. The contract covers both companies since it is subsidiary of the original. I let ******* know that we need to solve this issue or I would be forced to move on with legal action against both companies.

Web Design Artisans is NOT a BBB Accredited Business.

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