Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Education.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $119.88 after i canceled my subscription for education.com. I tried calling but they do not have a phone number and when i sent an email, they didn't respond. I filed a chargeback with my bank.

    Business Response

    Date: 11/11/2022

    We're sorry for any confusion regarding your subscription, Although we do not have a phone-based customer service department, we are happy to assist customers via email. Our customer service team reached out to you via email on November 8, 2022, letting you know that your Premium subscription was still active. The subscription has now been cancelled and refunded, so it appears that the issue has been resolved. If you have any questions, please feel free to contact us at [email protected].

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed an unrecognized charge on my AmEx on 9/8/2022 for $119.88 and was unfamiliar with the vendor. I tried to contact them to ask what the charge was and ask for a refund, but they do not have a phone number and never responded to my email. I disputed it and they sent my card company a receipt for an online purchase and documentation for supposed emails sent. I do not recall ever signing up for an education.com membership. I decided I would try to access this fake account by asking for a password reset and logging on. When I logged on to the account, the credit card used was a credit card I have not had for over two years- the chip was lost from it and AmEx sent a new one with the same number and a new expiration date. Ironically, auto-renew was not on (which is their claim that it is a membership we had with auto-renew) and there is no way to cancel a membership. The choices with change membership are annual or monthly, without a cancel option. Also, they have my child as a kindergartner- he is in third grade- and activity logs show that the account has never been accessed or used. There is no activity or lessons ever started. Sadly it seems they have been pulling this scam and charged me for an unauthorized membership for three years now. I sadly never noticed until I recently started tracking all charges on my accounts monthly. Meanwhile I have blocked this account from education.com and opened a fraudulent charge claim against education.com

    Business Response

    Date: 10/24/2022

    I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. Unfortunately, we did not receive your email messages. Our customer service department has reached out to you via email regarding the dispute, and would be happy to assist you. Please contact us at [email protected]. Thank you!

Education.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.