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Business Profile

Computer Services

OpenText Hightail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of this company for over a decade since it was known as you send ****** Recently since it was known as high tail and when open text took over they have done nothing but caused problems to its legacy users while attempting to extort money from its lite account users by forcing them to migrate to a paid account or loose all their legacy folders My folders have not even been accessible since August 12 2025 even though the attached company notice states they will be accessible during the migration When I called tech support they do nothing to help and tell me the problem has been sent to engineering and it wont be fixed unless I move to a paid account otherwise I will also loose all my folders content in excess of 2GB I believe this is blackmail and extortion since the company is holding all of my folders content hostage!

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company recently this month of May 2025 has changed its website so I can no longer create new folders or upload to existing folders. The company has refused to help me through the support email and does not answer their phones or even return calls when I leave messages at various extensions for the past week or longer Attached is a screen shot of the issue as the buttons to create a new folder or add to an existing folder have been removed from the company site without any explanation of what to do other than the statement the folders are saved under a legacy function yet I don't see that whatsoever every time I log in. My account email address is *********************** and I have been a customer since the company was known as *************

OpenText Hightail is NOT a BBB Accredited Business.

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