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Business Profile

Auto Services

Smooth Space

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December, I received an email supposedly from ***** **** asking to complete a survey. I had rcently changed my Home/Auto Insurance to their company.
    I filled out the survey, and they offered me a choice of products to choose from at THEIR cost. Value $89.00).
    I chose the ****** vaccume.
    On January 9th, My Bank Statement shows an ACH Payment using my debit card to process $185.95 PAID to: *********************** I immediately called my bank customer service to APPEAL the transaction.
    I have TRIED numerous times to find the Phone Number affiliated with these SCAMMERS. I went to the local **** Store and they said try to get a shipping label from them to Return the item. Have been unsuccessful so far. The bank informed me I should get the $185.95 refunded by the 23rd as they are investigating this matter.
    My ACCOUNT was HACKED and Immediatly reported and Card destroyed. I am considering to take shipping label (attached) to the **** Store and return this. I informed my AGENT with ***** **** of this SCAM. TYVM,
    Cindy P*******
    *** ***** **
    ******, ***** *****
    ************

    * I did NOT Willingly Purchase ANYTHING! These Theives STOLE my $$$!!!!

    Customer Answer

    Date: 01/22/2025

    They responded that they WILL credit my transaction (I did not make) for the $185.95

    Should be in my account tomorrow.

    I have NO phone number but address is:

    SMOOTH SPACE

    *** *** *** ****

    *** ****** ** *****

     

    Business Response

    Date: 01/23/2025

    Dear
    BBB,

    Thank
    you for mediating the consumer complaint from our customer, Case Number: ********. Our company is committed to
    ensuring customer satisfaction, so we take all complaints seriously.

    Before
    subscribing to our 8-day free trial, our customers must acknowledge and agree
    to the terms and conditions of our auto-ship program by checking the
    appropriate boxes.

    According
    to our records, the customer ordered our vacuum on a trial basis on December 31,
    2024, and paid the shipping and handling fee of $8.95 USD. We have canceled the order effective immediately


    We
    understand our customer's concerns and have decided to issue a refund of $185.95
    for the Smart Vacuum and along
    with the trial $8.95.

    Here
    is the refund confirmation:

    $8.95
    Transaction ID: dated January 23, 2025
    $185.95 Transaction ID: dated January 22, 2025

    Please
    communicate this information to our customer and feel free to contact us if you
    have any further questions.

    Customer Answer

    Date: 02/04/2025

    Why was returned shipment Refused? I do Not want this item that was part of a Scam.
    ******* ********

Smooth Space is NOT a BBB Accredited Business.

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