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Business Profile

Psychotherapist

First Light Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First Light Recovery is a residential mental health facility. We were required to pay the total copay for our son prior to his admission, $3466.53, on July 20, 2025. Our son was sent home by the facility on the same day he was admitted. Due to the circumstances, First Light has not filed a claim with the health insurance company. However, they are attempting to keep the pre-paid co-pay even though our son spent less than 12 hours in their care (which was also questionable as there was no supervisor on site as we had been led to believe.) The $3466.53 is currently being disputed by our credit card company, but this seems to be an unscrupulous practice on the part of First Light as we were told either we prepay in full or our son could not be admitted. This is equivalent to prepaying a surgeon for a procedure but then having the surgeon refuse to follow through but keeping the money. The facility has not responded to my attempts to contact them.

First Light Recovery is NOT a BBB Accredited Business.

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