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Business Profile

Funeral Related Services

Lima Family - Erickson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When my brother passed away they provide his services for our family. The death certificate was included in the price. I have not received a death certificate nor I have not received any information on what happened to the death certificate and why is it's taking so long to receive. ****** the manager refuses to give me any information regarding my brothers death certificate. I contacted the health department in San Benito County and they had mentioned no one has ordered or reached out for death certificate on lima's behalf. Since the death certificate is already been paid for I should be able to receive it from Lima Erickson funeral home. Lima Erickson funeral home never returns my calls . No one has email me on the Status or if they received the death certificate so I can pick it up. My brother died in 2021 so far it's been about 5 months that I've been asking "what happened to death certificate "

    Business Response

    Date: 10/20/2022

    Consumer Response /* (2000, 6, 2022/10/19) */
    Been resolved

Lima Family - Erickson is NOT a BBB Accredited Business.

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