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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 850 total complaints in the last 3 years.
    • 200 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was bill 99 cents for first month on july 14 when i looked up my subscription it says it's only good until august 1 it should be august 14 i have tried chat they say not available in *** i tried email to customer service the email was returned undeliverable

      Business Response

      Date: 07/28/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We can confirm chat is available within the **. If you're still having trouble reaching us via chat, please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount plus changed their policy requiring customers to pick new plans. They discontinued service on my tv. I paid $60 for service from 12/27/24 to 12/27/25 and now can only use Paramount on my small devices such as phone or tablet unless I pay more money for a new plan.

      Business Response

      Date: 07/28/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team sent you an email on 07/25/2025 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.
       
      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
       
      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 07/28/2025

       
      Complaint: 23659135

      I am rejecting this response because:
      I have no record of a response from Paramount plus on 7/25/25 and would like a email copy of it provided to me.
      Sincerely,

      ****** ********

      Business Response

      Date: 07/28/2025

      Hi ******, 


      Thank you for the response. The response sent by our **************** team on 07/25/25 can be seen below. Please do not respond directly to this BBB complaint with the requested information. For further assistance, please either respond to the email from **************** or you can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue.
       
      Regards,
      Paramount+ ****************

       



      Dear ******,

      Thank you for contacting Paramount+. We apologize for the delay and any inconvenience you have experienced. So we can better assist you, please help us troubleshoot by providing the requested information below:


       1. Please include the movie, show name, episode number, and season. Also, please let us know if this happens with one specific show or multiple shows.
      2. How long have you been experiencing this issue?
      3. What is your internet connection? (Wifi/Ethernet/4G)
      4. What device are you experiencing this issue on? Also, what is the device's Operating System?
      5. Are you receiving an error message or a blank screen when streaming content?

       While we are investigating further there are basic steps we can attempt to resolve your issue. Please follow the troubleshooting steps below:

      1. Please ensure your device is using the most up-to-date Operating System 
      2. Please ensure your Paramount+ app is the most current version available
      3. Please restart your internet modem
      4. Please restart the device

      If you need further assistance, please reply to this email and well be happy to assist you.

      Regards,
       
      ***
      Paramount+ Customer Support

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23659135

      I am rejecting this response because: the email dated 7/25/25 is ridiculous. I conveyed to the customer support person that we were no longer able to get paramount and he told me and I quote because of policy changes we would no longer be able to get streaming from paramount except on small devices such as tablet or cellphone. In order to receive paramount on tv would require changing our plan which would cost. I paid to have paramount plus on all my devices from 12/27/24 to 12/27/25 and that is what I expect.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:07/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past five years I have occasionally subscribed to the Paramount+ online streaming service with a by-the-month fee. Each and every time I have subscribed there were issue with streaming some shows or movies while others would stream with some issue or no issue. I followed all the troubleshooting suggestions in the website FAQ. Because some of the shows streamed it was appeared the issue was not with the television or other issue on my side. There was no response from all attempted communications. This last time I subscribed the problem was much worse and I did all I could short of manually adjusting server settings. This is the only app I have had this sort of issue with out of six or more television apps with the possible exception of the **** app which was also problematic when subscribed through app bundles. I just want to go on record with the issue for lack of response or any effort to address the issues that from what I read online are widespread among subscribers using multiple platforms.

      Business Response

      Date: 07/28/2025

      Dear ***,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount plus premium has an sd free experience which is not ad free in any way. With bumpers and promotions shown. Even if there is a skip ******* the ad still exists making this not ad free meaning if I step away from the tv it could fully play an ad I paid to not see in any way. Either its ad free or it isnt. Remove the lies. I obly re got it for **********. Ill immediately cancel once south park is over. Paramount is a joke. Hopefully south park will get removed from this service and added to the other its on. Truly paramount is scum.

      Business Response

      Date: 07/24/2025

      Dear Aly,

      Thank you for reaching out to us about the issue you encountered with seeing commercials on a Premium plan. We apologize for the inconvenience and any confusion this may have caused.

      Premium subscribers enjoy the majority of on-demand content free from promotions; however, select shows will include brief promotional interruptions or a quick trailer to keep you updated on our programming. For more info, visit: *******************************.

      We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Additionally, your feedback has been passed along to our product team for consideration.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to ****** my subscription on there app nor their website. Unable to speak to a human only a bot that couldnt/wouldn't help.

      Business Response

      Date: 07/23/2025

      Dear ***,

      Thank you for reaching out to us about the issue encountered with canceling. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Paramount Plus subscription that expired, and I wanted to resubscribe and use a coupon for being a teacher. I tried to do it on my computer and my phone, and the website didn't work. I tried to contact their customer service, but the only thing they have available is a customer chat. I explained to the agent that I tried the website on my phone and computer, and an error code kept appearing. She then told me to update the app on my phone, and I did. I told her that I couldn't put a coupon code in though. She told me to go through with resubscribing, and then they would enter the code on my account to refund the money to me. I did so, and then she said "Oh you used the app? I can't do anything for you because it's through *****. Sorry." She NEVER told me that I had to resubscribe on the website, and she knew that the website wasn't working for me on my phone or computer. I was completely duped by them!! I tried to contact another agent about what happened, and he said "it's not our fault that we didn't tell you not to use the app." Yes it is!! They should have said something - they should have said, we'll refund you, but don't use the app!! Now, I'm stuck with a year full price subscription and they won't honor my teacher discount. They shouldn't offer a teacher discount if they don't plan on honoring it!! And, they should have more ways of dealing with customer service (phone call, email, etc.). This shows how they have awful customer service because it just isn't available.

      Business Response

      Date: 07/21/2025

      Dear **** ***,

      Thank you for reaching out to us about the issue you encountered with signing up. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 07/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      They have already called me (7/22/25) to apologize and they are helping me to resolve the tech issues with resubscription on their website.

      Thank you! 

      Sincerely,

      **** Kay **************

    • Initial Complaint

      Date:07/19/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had tried to cancel my subscription months ago but in error guess I did not. I tried to message them for a refund after I found the error but the months the account was not used. Did not receive any form of refund or compensation. Would like a refund for all the months the account was not used please.

      Business Response

      Date: 07/21/2025

      Dear ********,

      Thank you for reaching out to us about the issue encountered with canceling. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. A credit in the amount of $14.03 has been applied to your account as a courtesy for your latest charge (as we have no record of you contacting us about canceling/requesting a refund prior to 07/19/25 and would have needed to be contacted closer to when you experienced the cancelation issue to provide a full refund). Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Have a great day!

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 07/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:07/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about July *****, 2025, Paramount+ did cancel late night show host, ******* *******. They did so purely to appease the demands of an authorization President ****** *****. It was motivated by fear and greed. ******* claims of failing ratings are fictional. ******* is a political target because of his criticism of the Presidency. His free speech rights have been violated.

      Business Response

      Date: 07/21/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team sent you an email on 07/19/2025 regarding your complaint. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.
       
      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On thursday july 17th i opened the parmaount app and it offered 2 months for 99cents per month so i got it. Paramount app then says i need a subscription and when i try to purchase one it then says i have one already. I contact paramount and they said to contact ****** and ****** says to contact paramount. Clearly false advertising and a scam where they scapegoat the blame instead of solving the issue. On ****** it says to sign into the app within 2 days to verify but when i try rhe app does rhe same junk.

      Business Response

      Date: 07/17/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with accessing your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Streaming gets hung up, freezes frequently. We get kicked out into regular TV channels.

      Business Response

      Date: 07/15/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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