Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded a game app called Elimination Big Bang that stated you could win real money and cash out to ****** or, other debit cards or, tour personal bank. I began playing this game and when ** reached an amount where i could cash out $1000, i selected it. It instructed me to watch ads until the number at the bottom of the screen my money would be sent to me. They never asked for any banking info but their app said it was in process. Again at $1500 and another at $2500. To this day Ive received nothing including a response to the contact us i sent them!

  Business Response

  Date: 04/22/2025

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity charged my card an extremely high amount without my permission. I never subscribed to this plan and they forced it on me without my consent. When I refused to pay they canceled my account. This is not ethical.

  Business Response

  Date: 02/28/2025

  Hello there,

  Thank you for reaching out regarding your concern.

  After reviewing your case, I can confirm that it is already being handled by our team under ticket #2100823. The matter has been escalated to the relevant team within Unity, and they are currently reviewing it.
  
  We appreciate your patience, and we encourage you to follow up through your existing support ticket, where our team will provide updates as soon as there is a resolution.

  Please let us know if you need any further clarification in the meantime.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my name is ******* ******** and Ive recently won money on the app called Animals tile match and every time Ive tried to cash out it keeps saying to watch ads Im getting very very frustrated because unity has been refusing to pay me my winnings on this specific app and I need to know why is unity gaming company has not responded to my request and if Im going to be ignored or something i wont be happy I just want my money and the amount Ive won but never received is $1,000 because Ive worked hard and I expect to get paid for my winnings

  Business Response

  Date: 02/07/2025

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.
  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I down loaded the game Fortune scratch from Unity games, because it stated they payout cash if you play their games. It also stated No watching ads, No withdrawal limits. None of what they advertised is true. I cashed out ****** and never received the money. I tried to make a complaint with the company and you can not. This company is a scam all across the board.

  Business Response

  Date: 01/24/2025

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

  Customer Answer

  Date: 01/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised a pay out I went on using the service till I reached my threshold and when I tried to get what was owed for the time I put into it they took money out of my zbd account want much then they took the money I earned and I had to jump through hoops to get to the end of the road then nothing I never got paid it's been weeks now still nothing got credited to my pay pal like promised that's what I signed up for

  Business Response

  Date: 12/25/2024

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These are the following games that I won money on but was never paid: Cute Fruit and Fruits Cool both which are housed on Unity Development platform to play through either play store and ****** play.(Unity Development) is the platform developer who allows game developers to use their platform to house their games to convince people to play their games in order to win money which they really don't. They will also try to convince people that there are actual winners by flashing fake names across their games so as to make people think that they really do pay money to play but the don't. My real complaint is with you (Unity) because they are allowing them to use their platform to bribe people into thinking they will win real money because they are getting kickbacks from all the games they are allowing to use their platform. I know this because no one in this world gives anything for free. There is ALWAYS a catch. Now, you can claim all you want to about how you do not have anything to do with what the game developers are doing but you do and nothing you can say or do will ever change my complaint against you about how you are actually Aiding and Abetting them. Instead of taking responsibility you act like you don't know anything but you do. You are a poor excuse for a development company and I will pray for you! I have listed the following games below that are using your platform to con people. I just want my $200 from each of the above games. Happy Holidays!!

  Business Response

  Date: 12/23/2024

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

  Customer Answer

  Date: 12/28/2024

   
  Complaint: 22718330
  
  I am rejecting this response because:

  Each game I open says "Made With Unity Technology" which to me and any other person with common sense who play the games that you are part of the equation.  Since you are then the right thing to do is to either reach out to your game creators and tell them to start paying out the money they owe to people who have one any game they have played and actually won, stop telling people they have won money or you pay out what your game creators are telling people.  It's bad business to allow what you are doing just to make money.  Take responsibility for what your gamers are doing.  It's considered a scam and fraud to all the people who are playing the game.  Grow up!!

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 01/02/2025

  Hello there,

  Thank you for reaching out, and we understand the confusion surrounding this matter.

  To clarify, Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. However, Unity does not own, control, or directly manage the games created using our platform. These games are independently developed and operated by third-party creators or companies.

  Its likely that the game in question was created using Unitys free version, which displays our logo during startup (known as a splash screen). This can sometimes lead to the mistaken belief that Unity is directly involved in the game's development or operation, but that is not the case.

  To address your concerns:

  -If you need assistance regarding the game, we recommend contacting the developer directly. This information is typically available within the games settings or on the marketplace or platform where the game was downloaded or purchased.
  -If you believe the game is engaging in fraudulent behavior, its best to report it to the platform or store where you acquired the game (e.g., Apple App Store, ****** Play Store).

  For further details about this topic, you can review our knowledge base article: *****************************************************************************************************************************************************

  We hope this clarifies the situation and provides guidance on how to proceed.

• Initial Complaint

  Date:11/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked on 2 separate games from the Unity offer wall platform due to hopes of getting my pocket coins for completing the conditions of the offer. When I clicked on the 2 separate games using the link on Unitys offer wall on 2 separate days, it led me to the Apple App Store where I downloaded and played the games. Once I reached the first milestone of the game that was listed by Unity as a condition to get pocket coin for the ********* app, a third party app that is the sole reason I was using Unity, I checked the Unity website. It had indicated that I had downloaded the app, upon refreshing to collect my first milestone credit, I received an error telling me that they could not verify me downloading the app. Please note that it had originally indicated I had. Upon reaching out to Unity Customer help desk for assistance, I was first asked if I had made any purchases on the app, which I had not. I had spent more than 8 hours combined in the 2 separate games. Upon informing them that I had not, I provided screen shots of me reaching the milestone and the error page I was being given, they informed me that they could not assist me because I had not downloaded the app from their offerwall. Please note that the only reasons I was playing the two games were because I had been led to download the games from the Unity Offerwall, which I had to click that led me directly to the App Store to download. This has been a case of bait and switch/failure to uphold their end of the deal. I am simply requesting the pocket coins I am originally owed for meeting the first step of the games. I have attempted to speak with their help desk but they keep closing the case on me after giving me the same false information about how I did not use their offerwall.

  Business Response

  Date: 11/06/2024

  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22519826
  
  I am rejecting this response because:
  
  This response does not address the issue in question but instead attempts to blame the game developer. I have attached screenshots shots of my communication with unity customer service. The issue is not with the game but with their offer wall platform. They are attempting to escape their previously agreed upon obligation which is a fraudulent thing to do. 

  please provide the pocket coins which I am owed for performing the terms of the condition  

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/07/2024

  Hi there,
  
  Thank you for your response.
  
  I understand your frustration and the inconvenience this situation has caused and I would like to clarify our position once again.
  
  Unity Technologies provides tools for developers to create, operate, and monetize their games. However, we do not have control over the development or operation of these games or the rewards offered within them. The offer wall platform is used as an intermediary to deliver advertising and offers, but the fulfillment of these offers is managed by the respective app developers.
  
  I would recommend reaching out to the developer of the game directly for further assistance. Their contact information can usually be found within the game's settings or on the app store page where you downloaded the game.
  
  Additionally, if you believe there has been any fraudulent behavior, it may be helpful to report this to the distribution platform (such as the Apple App Store or ****** Play Store).
  
  For more information, you can refer to our knowledge base article here: *****************************************************************************************************************************************************.
  
  We appreciate your understanding in this matter.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've down loaded this game and I've won a $1,060 dollars but every time I go to cash out I get the same problem no internet connection and I know my wifi is working good. I've sent them several emails without resolution first said it was a bug in the game and the last email I received from them after still having problem cashing out is ridiculous explanation cause like I stated to them my internet connection was good and 2 other things which are ridiculous. I've done some reading on reviews for games through Unity and sounds and looks like they are all misleading and false advertising which I know ****** play has heard about several times. I just want what I spent time playing the game and winning $1,060??. I'm sure I'm not the only one having problems with this gaming company and games they have put out through Unity. I've attached screen shots of the problem I run into when trying to cash out in the game. I also have the emails they have sent me every time I sent them an email of the problem. I don't understand how they and ****** play let's them get away with misleading players and false advertising. I know there is alot of games but as many complaints and reviews against games through Unity on ****** play why haven't they been flagged or took down by now. It's ridiculous they are still allowed to do this players especially the honest ones putting in time and effort playing ?? ?? ??

  Business Response

  Date: 07/31/2024

  Hey there,
   
  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.
   
  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
   
   However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
   
  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions that were supposed to be completed have not been paid out to me. The number is above $10,000. It says it will cash you out in 3 to 5 business days and its been months.This game is a scam and people should avoid it at all costs, as well as all other games made by this company.

  Business Response

  Date: 08/06/2024

  Hey there,Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity games promises you with a payout but they never pay like panda slots coin pusher for example I've done the required tasks they make you do before a payout however thousands were on front of me then when i hit 743 people ahead of me or changed back to 9754 people like the first time that's bull c*** they don't pay out to you

  Business Response

  Date: 05/16/2024

  Hey ********,
   
  Thank you for getting in touch.
   
  I'm sorry for the confusion caused here.

  After going over the details you have shared, it seems you are referring to games or a game made with Unity. I would like to let you know that even though these games or apps were made with Unity, we do not own them, nor we are responsible for rewards, bugs or issues you can find on them.
   
  I understand your confusion because the game you are playing was probably created using the free version of our game engine, and our logo would have appeared on start-up (also known as a splash screen).
   
  In this specific situation, it is necessary to contact the developer of the game or application directly so they can provide you with a resolution regarding any kind of reward or in-game prize. This would be directly through the store where you downloaded/purchased the game. Specifically: ****** Play or the App Store os Steam.

  I hope this helps in some way and provides clarity on the situation.