Reviews

Review Details

• Review fromMarie B

  Date: 04/26/2025

  1 star
  Ordered fabric samples with the intention of buying a sofa. When a week had passed I reached out to customer service and was told Id get my samples in a few days. After 10days I got an email threatening that the sofa was about to sell out. So I reached out about sample again. *** said they would replace the samples cause they had not shipped. No explaination - just this is unusual. They said they cant expedite the sample delivery. No thanks.

• Review fromDavid D

  Date: 04/12/2025

  2 stars
  ************ coffee maker looks nice but comes with absolutely not a word about usage, size, care, return policy, or anything else, Ive never seen such a lack of information on any product. When they are asked about it, they send a link to a ******* video from a different manufacturer. Which of course tells you nothing about this product or how many cups to coffee scoops etc nor best way to wash it. Very disappointing!

• Review fromBrenda G

  Date: 04/11/2025

  1 star
  The return process is lengthy. Waiting for 15 business days after the return is received to refund the customer is unreasonable. I am currently waiting for refunds for two returns in the amount of $402.80. If you are unsure of the items on the website, please do not purchase to avoid the hassle of their return policy. Holding on to someone funds after the item is in your possession is defined as theft and fraud.

• Review fromCathy M

  Date: 03/20/2025

  5 stars
  I LOVE QUINCE and every item I have ever ordered from them has exceeded my expectations. The prices cant be beat and the quality is amazing . I am so surprised to read the complaints on here because I have ordered and returned quite a few times and it couldnt have been easier. Always a smooth process and quick shipments. I just received 3 pair of the $50 jeans in different colors and by far they are the BEST fitting jeans Ive ever owned! I will never buy $175 jeans ever again. I also love the fact that they offer cotton sweaters and tops. I have recommended Quince to all my friends and family. Super happy with this company.

• Review fromEsther L

  Date: 02/05/2025

  1 star
  I have been a loyal customer and have enjoyed shopping with Quince, but I am extremely frustrated with the refund process and the lack of customer support. On a previous order, I returned an item and was supposed to receive a refund to my credit card. However, instead of a refund, I was issued store credit—despite receiving an email confirming that my credit card had been refunded. I attempted to reach customer service multiple times but received no response. After several unsuccessful attempts, I gave up and decided to use the credit towards another purchase. Unfortunately, the new items did not work out, so I returned them as well. This time, I received an email stating that my refund would be processed back to my credit card. However, instead of receiving the full amount of $190, I only received $16.19. Once again, I attempted to contact customer service but wasn’t successful. I’m going to work with my bank to resolve this issue. I will not be ordering from them again. Not worth the trouble.

• Review fromJordan S

  Date: 01/18/2025

  1 star
  horrible they have somehow lost two packages and I will never order from them again. they told me I should wait to receive my order but this is the second time my tracking has not updated and the shipping carrier hasnt received my package. So how exactly does that work Quince?

• Review fromRick D

  Date: 01/10/2025

  1 star

  Rick D

  Date: 01/10/2025

  Worst experience ever! I was a first-time shopper at ******, a disaster from start to finish. First, they shipped my order to the incorrect address. The items were returned to sender, but I was never notified, so I continued to wait a week for my order.Customer service was a nightmarethe phone number was non-existent, and dealing with the chat was brutally painful. Despite the portal showing my items as delivered, I never received anything. I even had to call **** to dispute the charge.I will never shop here again. Unacceptable service, misleading tracking information, and horrible customer support. Do yourself a favor and avoid Quince.

  Quince.com

  Date: 03/13/2025

  Hello!
  
  Thank you for taking the time to share your feedback about your shopping experience with Quince. I'll start by sincerely apologizing for the frustration you experienced with your order and our customer service. We fully understand how disappointing it must have been to face the challenges you described, especially as a first-time shopper with us.
  
  Upon reviewing your case, we confirmed the incorrect shipping address was submitted during the initial order, which led to the package being returned to sender. Unfortunately, when we were made aware of the situation, there was an error on our end regarding the replacement order we set up, as we only processed replacements for 2 out of the 4 items. This was a mistake on our part, and I deeply apologize for the confusion and added frustration this caused.
  
  I also want to acknowledge the difficulty you faced with our support team, and I regret that we did not meet your expectations in resolving the matter promptly. We encourage all customers to closely monitor the tracking information provided by the assigned carriers, as this would be the most reliable way be up to date on any delays or issues. Im glad to hear the dispute you opened has been resolved in your favor, and I sincerely hope that the full refund has provided some satisfaction.
  
  Please know that we take your feedback seriously and are implementing improvements to our shipping processes to ensure this doesnt happen again. Thank you for your patience and understanding as we worked through the issue.
  
  We truly value your feedback, and we hope you'll consider giving us another chance in the future to provide you with the excellent experience we strive for. If you ever have any questions or need support, please don't hesitate to reach out to us directly so we can assist. 

  Best Regards,

  Quince

• Review fromOlga F

  Date: 01/05/2025

  1 star

  Olga F

  Date: 01/05/2025

  ******. I have been unable to return an item. I will NEVER EVER buy anything from this store. They are trying hard to go out of business. This was actually my third item bought. I didn't need to return anything before. The sweater I am trying to return is sooooo large.

  Quince.com

  Date: 01/07/2025

  Hello!Thank you for sharing your feedback about your experience while shopping with Quince. We're sorry to hear about the trouble returning an item but happy to address your concern.Most of our items are covered by our 365-day return policy unless there is some indication on the Product Page that the item is final sale or non-returnable. To create a return and receive a free return shipping label, simply create an account with the email you used to make the purchase. Once signed in, you can see your order history and submit a return for any eligible items. Once the return package is sent back, we'll process the return accordingly.If you need help or have more questions, please reach out to our Care Team directly so we can assist. You can find our Contact page here: ********************************************* We appreciate you for shopping with us and hope to hear from you so we can turn this experience *********** Wishes!

• Review fromMichelle K

  Date: 12/20/2024

  1 star

  Michelle K

  Date: 12/20/2024

  I have purchased many quince products and have followed their return policy to a tee. Recently I purchased 2 skirts, and they did not fit, when I went to return them, I was told that they were final sale. Although, I did not note that when checking out, it is not in my email that I received when I purchased them, nor in my account log. The skirts are still available on their website, with no identication that they are final sale... I even asked for instore credit but was told no. I will not be shopping with this company any longer.

  Quince.com

  Date: 01/06/2025

  Hello! Thank you for sharing your feedback about your shopping experience with Quince. We appreciate you for being a loyal Quince customer and are happy to address your concerns regarding our final sale ******** a young company, we're constantly working to provide the best items at the best prices. Still, some items will occasionally be sold as Final Sale items which may include exceptions to our standard 365-day return policy. Due to some last-minute changes, the items marked as Final Sale were clearly indicated on their respective product pages, but we will work to make sure this is clearly stated at checkout and on receipts/confirmation emails going forward. That said, we're happy to see our team was eventually able to provide a resolution, allowing a return for Store Credit as an exception to the Final Sale policy.Once the item is shipped back with the free return label we've emailed to you, the store credit will be processed and available to use. If you have any other questions or concerns, please don't hesitate to contact our support team directly, and we'll be happy to help. Otherwise, thank you for shopping with Quince, and have a wonderful day!

• Review fromChristina J

  Date: 12/15/2024

  2 stars

  Christina J

  Date: 12/15/2024

  I had an odd experience regarding a return with Quince. They sent me the wrong item, and I had to jump through hoops to initiate the return. This includes sending a PHOTO of the wrong item. Also, their sizing is inconsistent. I bought two pairs of their ponte pants that are supposed to be the same length, and they are about 2 inches different.

  Quince.com

  Date: 01/06/2025

  Hello!Thank you for sharing your feedback after shopping with Quince! We're sorry to hear about the issues with your order, but happy to address your concerns.When submitting a return, we may ask for photos/videos so we can share them directly with our designers and vendors in real time. This allows us to investigate any potential product or inventory issues immediately so we can ensure the issue doesn't occur for other customers. As an online company, this part of the return process is crucial for reviewing returns and preventing returns fraud. As for the length discrepancy you mentioned with our Ponte Pants, after checking the order, we've confirmed that you ordered the Ultra-Stretch Ponte Straight Leg Pants in M/Black with a 30" inseam, while the Ultra-Stretch Ponte Bootcut Pants in L/Black were purchased with a 32" inseam. Be sure to double-check your selections when picking the inseam length on the product page before heading to checkout. I hope this information sufficiently addresses your concerns and clears up any confusion, but if you need further assistance, please contact our Support Team directly so we can assist. Thank you for shopping with Quince, and have a wonderful day!