Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** is my account REP with Referral Exchange and I asked him to cancel my account starting in August but stayed for 1 more month and then asked to have it canceled in September. I have all the emails regarding this. I set up tie to speak to him directly in September 2022 and was told I am on a 6 month program and couldn't cancel. At that time I emailed them asking for proof that I am on a 6 month program because I signed up as month-to-month. I used his calendar link asking to verify and cancel. I went to my credit card company and they reversed the billing. ****** showed me how to turn off the Prime billing which he should have done in September when he incorrectly stated I was on a 6 month program. My Prime billing was turned off. I am still getting ******** in Sept, in Oct, and now in Nov. I have had to lock my credit card to keep them from fraudulently billing me. They have tried to bill me 3-4 times in the month of November but my card is locked. I should not have to be calling them, emailing, going to the extreme of locking my card. They should have their billing department resolving issues immediately and not take months to discontinue billing someone on a MONTH -TO- MONTH program. I reviewed all my paperwork from when I signed up at this time and could not find anything saying I agreed to a 6 month program., They (******************) called me and confirmed at the end of September that I am on month-to-month and Referral Exchange should honor my request to cancel when I called them, initally.Instead they keep trying to push their program every time I try to get this resolved.

  

  Business Response

  Date: 12/13/2022

  A manager from ReferralExchange has spoken to this agent directly and resolved this matter, informing them of the following:
  
  This agent's PRIME subscription with ReferralExchange has been canceled, and they have not been charged for the two months of billing which they mentioned (October and November). The account representative ***** originally spoke with provided ***** with incorrect information, however due to the agent's proactive action the account was never charged for the two monthly payments. This agent will no longer receive monthly bills from ReferralExchange for a PRIME subscription. 

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But it is also incorrect as I should not be charged for September, October or November. I had to dispute being charged for September & October with my credit card company, then had to lock my card when they tried charging me 5 times in the month of November. I should not have had to go to this extreme to get them to stop billing me. I am satisfied as long as they do not try to charge me in December. 
  
  Sincerely,
  
  *********************