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Business Profile

Grocery Store

Trader Joe's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Trader Joes Unfair Refusal of Service and Banning Without Cause I am filing a complaint against Trader Joes regarding unfair treatment at their [*************] on [8/26/25].While shopping, an employee threw a box at me and staff then refused to complete my purchase. I was told that I was banned from the store, but I never received anything in writing and no valid reason was given. I had just shopped at this same location the previous day without incident.This refusal of service has caused financial and emotional distress. Trader *************** has not responded to my written complaint and corporate customer relations directed me only to the regional manager, who has not provided any documentation.I am seeking (1) written clarification of the reason for the ban, (2) removal of the ban, or (3) fair resolution in the form of acknowledgement and corrective action.

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it May Concern,3 days after I bought a bottle of ********** *** I went to return it. The bottle hasn't been open. ***, the manager of the store #**** located on ****************************************************************, stated that they do not have to return anything and the Trade ***** has their on "rules, laws and regulations" and how the operate in **. Furthermore, he said that he knows exactly the California Law, therefore he doesn't and won't accept any return, even though was within ************************ California law as I tried to explain it to him.I present the unopened (seal) bottle and receipt, he refuse to see either of them, stating with own Trade ***** law.I want my fully refund, $38 dollars.

Trader Joe's is NOT a BBB Accredited Business.

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