Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Services

Performance Designed Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Services.

Complaints

This profile includes complaints for Performance Designed Products's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Performance Designed Products has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the legend of Zelda ******* wired headset with a 2 year warranty, on 3/9/25. The headset and microphone cut in and out. There isn't any visible damage. It doesn't work. **************** doesn't answer the phone. I paid for an extra protection plan through allstate. They sent me an email that the product is covered under the manufacturers warranty.I would like a new headset. I can mail the headset to the company. The headset was a great purchase until it stopped working and if the company will fix the problem I have no problem writing a positive review.

    • Initial Complaint

      Date:08/04/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to the Riffmaster for Xbox that I purchased. I bought this on ******* last year for my daughter who has cancer. Im now having connection issues. I have been in talk through email with support over the past few days I have answered all the questions they ask me then they proceed to tell me they cannot help me: All Im wanting is a full replacement of the guitar and the receiver for Xbox. Once I get that resolution I will withdraw my BBB complaint. Im just asking for a little bit of help and Im not sure why Im not getting help.

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased this wired controller a while back but never got a chance to use it due to health problems that came up, the controller was used 5 times when a defect in the thumb sticks came to light, I worked in injection modeling and I know what those defects look/are like, the thumb sticks snapped mid shaft with a high glossy look on the break (which is an unseen defect that happens in injection modeling) I contacted PDP about the issues and because I had thrown the broken thumb sticks away they state there is nothing they can do, all Im asking for is 2 replacement thumb sticks(which the company does sell) companies need to stand behind there products because NOT all of US have extra money to go out and buy another controller/product because we are on FIXED INCOMES i.e. SSD etc, the picture of an extra stick I **** a line showing where the defect was also the game that my cousin was playing was Mario **** 8 which there wasn't any hard force being done to the thumbsticks.

    • Initial Complaint

      Date:02/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PDP has an offer when you buy there dual charger for xbox you get 1 month of xbox game pass free the code you need to enter is not vaild i have sent them emails and nothing its going on 2 weeks what they are doing is false advertising and looking online this happens an lot they dont honor there deals at all, No wonder they cheap c*** dosent last at all

    • Initial Complaint

      Date:01/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have an order of a product made from PDP. The product does not work as expected. On 15DEC2022, I reached out to their support to explain that the batteries that came with my purchase do not hold a charge. I got a response on 29DEC2022 asking for more information. I provided it the next day on 30DEC2022. It has been now almost ********************************************************* like a resolution for this as soon as possible.

    • Initial Complaint

      Date:12/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wireless PDP brand afterglow deluxe ******** Switch controller from ******** It was my all time favorite controller for my Switch until it stopped working completely. I've had it about a year now and this problem happened very suddenly for no obvious reason. There is only 1 light inside the controller (1 of 4) that is working. It will not pair with my Switch anymore. It won't even reset or recalibrate properly. I've tried fully charging it and letting die (which took at least 2 weeks!) I contacted the company through their website at the start of December. It is December 30th as I write this! I have not heard back from them at all. I really just want some help with fixing this problem. Even a phone call with customer support would be great! I don't think that's a lot to ask for. I just wish I could get some help with this since controllers are typically very expensive. I'd like to get more than a years worth out of a single controller.

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 gaming controllers each were supposed to come with free game passes have tried redeeming both, none work and have reached out for help multiple times no response.

    Performance Designed Products is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.