Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an Intelius Account to perform background checks. Intelius froze my account, wont tell me why, and refuses to unfreeze it. Phone support agents have no clue what they are doing. Account email: *****************************************, Member ID: *********

  

  Business Response

  Date: 09/15/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
  
  From time to time, we encounter suspicious or unusual use of our services that could put both consumers and Intelius at risk. In such cases, our system may automatically place a temporary lock on an account as a precautionary measure. These safeguards are in place to help protect our customers and their information.
  
  We reviewed Mr. ****** account history and confirmed that his last contact with our ************* team was in May 2025, when he ended the call before the matter could be fully resolved. Since then, we have not received additional outreach from him regarding this issue.
  
  To address his concern, we have removed the lock on his account. He may now log in and, if he wishes, activate the account by purchasing a service to resume normal use. If he experiences further difficulties, we encourage him to contact our ************* team at ************ for assistance. Our representatives are available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 09/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details: Intelius resumed charging me for eight months (after stopping charges for 3 months), after confirming my subscription cancellation. I am requesting a refund for these charges in the amount of $206.09 On September *******, I cancelled my Intelius subscription. I received an email from Intelius confirming that my subscription had been canceled and that I would no longer be charged. After I cancelled, Intelius stopped charges on my credit card from October 2024 through January 2025. Intelius then RESUMED charges without my approval or any changes made to my account in February 2025. I believe that the fact that they stopped charges when I cancelled, and then resumed them again several months later is a fraudulent and deceptive business practice. Despite my written confirmation of cancellation, my account was billed a total of $206.09 from February 2025 through September 5, 2025 When I contacted Intelius, I was told they had only closed part of subscription, not my entire account, and therefore refused to refund the additional charges. I have voice notes recorded on my phone. This is misleading and fails to honor the written cancellation confirmation I received. I am requesting a full refund for the charges from February through September 2025 and written confirmation that all subscriptions under my name are canceled to prevent future billing. I have attached a copy of my *** report to this complaint.

  

  Business Response

  Date: 09/09/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******** ******* Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use clearly outline these billing details, and customers also receive confirmation emails for all orders placed on the site.
  
  Our records confirm that the Unlimited Person and Phone Reports Membership and Unlimited Email Reports were both cancelled online on September 23, 2024. The account was later reactivated by Ms. ****** on January 31, 2025, with the Unlimited Person Reports Membership at a 50% discount for the first month ($13.38). We did not receive a cancellation request from Ms. ******* and she did not cancel the reactivated membership, which resulted in seven monthly charges of $26.77 each, totaling $187.39. On September 8, 2025, Ms. ****** contacted us, at which time the subscription was cancelled and she was refunded $53.54. We have since issued an additional refund of $147.23, covering all charges from January 31, 2025, to September 1, 2025. The total refund is $200.77, and we ask that she allow ******************************************** her account.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for trial of service. Used it and did not cancel it in time. Was then locked out of my account, and every time I have tried to reset my password. The link the email from them provides, is broken. It leads nowhere. I then tried to call the number they give for cancellations, it instantly disconnects you. I then called their membership line, and after waiting almost 5 minutes, it got to a menu where you could choose your option, i chose the 3rd option - cancel my subscription. it then instantly disconnected me from the call and whenever i call that number back, it now instantly disconnects me and doesnt even get to the choices anymore.This is clearly a scam company. I have tried everything to stop these charges, even trying to block the merchant from my *********** card. They won't block them, I even called *********** to ask them to block them since I have no other way to stop these false payments. jer

  

  Business Response

  Date: 09/08/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ********, Complaint ID ********.
  
  Intelius is a public records search engine that provides access to public data through a subscription-based service, which renews automatically until canceled. After a thorough investigation, we were unable to locate an account based on the details currently provided.
  
  To assist Mr. ******** as quickly and accurately as possible, we kindly ask that he provide any possible alternate email address, the date and amount of the most recent charge, and the first six and last four digits of the card associated with the charge. If ****** was used, we would need the associated ****** email address or ****** transaction ID. With this information, our team will be able to identify the account, investigate further, and resolve the matter promptly.
  
  We regret any difficulty experienced with account access or our phone system and are committed to ensuring this matter is addressed. Our customer care department can be reached directly at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:08/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting to opt out of all information Intelius/PeopleConnect and affiliating companies about me whether free or paid subscriptions. In order to opt out from their website one has to accept their terms and conditions which includes updating information with more current information about me that I do not wish to share as I am opting out of them sharing my personal information for now and in the future. Opting in their terms and agreement will allow them to continue sharing all of my information. I sent an email with this request of opting out and removing all my personal information they currently have on me, but I do not believe they will do it, nor will they respond to my request, as they did not get my permission to release my information for all to see when doing an online search.

  

  Business Response

  Date: 09/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** *****, Complaint ID ********.
  
  Intelius is a public records search engine that gathers and displays publicly available information in a clear and informative report. The information provided in our reports comes from public databases, government entities, commercial data providers, and other publicly available sources. While we cannot selectively remove individual records from these sources, we do provide an option to remove an entire background report from appearing on our site.
  
  To suppress Ms. ****** background report from appearing on Intelius.com and affiliated people search sites, she may use our Suppression Tool located at: ***********************************************. By selecting ************************* and Manage My Suppression Rules, she can request removal. Some identifying information must be provided to confirm we are suppressing the correct record, but there are no fees required to complete this process.
  
  Once a suppression request is processed, it will be applied across all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  If Ms. ***** has further questions, our customer care department is available at ************, Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Intelius and its subsidiaries has been selling my data to bad characters and they have been launching a cyber attack upon me, their site has old phone # and emails so its no allowing me to verify to suppress my data files. but the previous address is less than 3 years old Reference Email: ************************* I have over 6 different emails refusing to help suppress my data files

  

  Business Response

  Date: 08/25/2025

  Dear **** ******
  
  We are writing in response to the consumer complaint filed by ***** D ****** Complaint ID ********.
  
  The information Intelius provides in reports is publicly available data compiled from public databases, government entities, commercial data providers, and other sources of public information. While we cannot remove individual records from a report, we do offer the option to suppress an entire background report from appearing on our site.
  
  As shown in the attachments provided by Mr. ****** our team did not refuse to assist him. Rather, we requested confirmation of the specific email address he originally used to initiate the suppression process. This was necessary because we could not verify his request with the alternate email addresses from which he had contacted us. Email verification is an important step in ensuring that suppression requests are processed securely and only by authorized individuals.
  
  After reviewing the details of this complaint, we were able to locate Mr. ****** background report and validate his request. We have gone ahead and suppressed the report pursuant to his request and our Terms. This suppression will also extend across all people-search sites within the PeopleConnect family, including **************** Intelius.com, ********************* and USSearch.com.
  
  Please note that our suppression efforts do not impact whether the same information may remain available from third-party sources. In addition, even after suppression, certain information may still appear on features such as registered *** offender lists, or as a possible relative or associate in another individuals report.
  
  If Mr. ***** has any further questions, he may contact our ************************ at ************. Our team is available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 08/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** D *****
  
   
  

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Intelius continued charging me for four months after confirming my subscription cancellation. I am requesting a refund for these charges.Complaint Details:On April 16, 2025, I received an email from Intelius confirming that my subscription had been canceled and that I would no longer be charged. Despite this written confirmation, my account was billed from April through July 2025.When I contacted Intelius, I was told they had closed only one subscription, not my entire account, and therefore refused to refund the additional charges. At no point during my cancellation process was I informed that I had more than one subscription or that each needed to be canceled separately. The April 16 email made no such distinctionit indicated my subscription was canceled and that billing would stop.This is misleading and fails to honor the written cancellation confirmation I received. I am requesting a full refund for the charges from April through July 2025 and written confirmation that all subscriptions under my name are canceled to prevent future billing.I have attached the April 16, 2025 cancellation confirmation email as proof.

  

  Business Response

  Date: 08/12/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by *** *****, Complaint ID ********.
  
  After reviewing Ms. ****** account and the April 16, 2025 cancellation confirmation email, we note that the message stated: Your subscription (ID# ********** for Unlimited Person Reports, Location Reports, Asset Records, Bankruptcy Records, Criminal Records, ****************, Federal Records, Judgment Records, License Records, ************, ******************, and Associate Records has been cancelled. You should not receive any further charges for this subscription. This language confirms the cancellation of a specific subscription, not all active subscriptions under the account.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use clearly outline our billing terms, and customers receive confirmation emails for all orders placed. When a customer cancels online through their membership settings, all active subscriptions are displayed and must be canceled individually.
  
  We understand Ms. ****** concern, and as a courtesy, we have refunded an additional three charges of $3.99 each, in addition to the one charge previously refunded when she first contacted us. All memberships under her account are now canceled, and no further charges will be incurred.
  
  If Ms. ***** has any additional questions, our customer care team is available at ************, MondayFriday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not remove personal information upon multiple requests name, number and address visible without consent

  

  Business Response

  Date: 07/28/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ***, Complaint ID ********.
  
  Intelius is a public records search engine that gathers and displays publicly available information compiled from various sources, including government agencies, public databases, and commercial data providers. The data shown in our reports is not privately sourced or obtained without consentit is drawn from public records that are lawfully accessible to the general public.
  
  While we are unable to remove individual data points from a background report, we do offer the ability to suppress an entire background report from appearing on Intelius.com and our affiliated people search sites. To submit a suppression request, Mr. *** may use our Suppression Tool by visiting ***********************************************, then selecting ************************* followed by Manage My Suppression Rules. Some identifying information must be provided and validated so we can match the request to the correct record and confirm that the requester is the rightful subject.
  
  This process is strictly for personal use and is made available at our discretion in accordance with our Terms of Use: *********************************************.
  Once completed, the suppression will be applied not only to Intelius.com but also to other PeopleConnect-owned people search platforms, including ***************, ********************, and USSearch.com.
  
  If Mr. *** has any additional questions or needs further assistance, he is welcome to contact our ************* team at ************, available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized Recurring Charges from Antleus $34.95 Monthly for 3 Years Complaint Description:I have been charged $34.95 every month for nearly three years by a company called Antleus, without my knowledge or consent. I never subscribed to any service from them, nor did I authorize these recurring payments.When I contacted ******, they told me the subscription began in 2021 through a platform called UP. However, I am a public figure with over 5 million followers, and I am extremely cautious about online subscriptions. I am 100% certain that I never signed up for this service.This is clearly a case of unauthorized charges, and I believe I have been scammed out of over $1,200. I am requesting a full refund for all unauthorized payments and an immediate cancellation of any existing subscription.I have already attempted to resolve this directly, but received no clear explanation or solution. Im now turning to the BBB for support in resolving this matter.Desired Outcome:Full refund for all unauthorized charges Immediate cancellation of any active subscription Formal confirmation that my personal/payment information has been removed from their system Sincerely,[eman khatibe][***********************[Your ****** transaction IDs ***********************

  

  Business Response

  Date: 07/18/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** Khatibe, Complaint ID ********.
  
  We understand the concern regarding the recurring charges and appreciate the opportunity to clarify. Based on our records, the charges were associated with an active subscription that began in September 2022. Before any charges were made, users are required to agree to our Terms of Use and billing policy, which includes clear disclosures regarding recurring payments. These terms are presented prior to purchase, and confirmation is sent via email after signup.
  
  That said, we see that the charges in question have since been disputed with the financial institution, resulting in a chargeback. When a chargeback occurs, it reflects that the transaction is under formal review with the bank or ******, and any refund requests must be processed directly through that institution. As a result, the membership has been canceled and access to the account has been permanently deactivated.
  
  Please be assured that no further charges will be made, and the account will not be reactivated. For additional questions, our ************* team is available at ************, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't give them permission to list my sensitive information out on there website which puts me in danger. If not removed I will get a lawyer and sue for damages and also safety.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** **********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  We were able to locate a background report and validate ****** ************ request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through **********************************start="1800" data-end="1803"> Intelius Support

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in email conversation for over a week to remove my information from peopleconnect and nothing has been done. Im under the impression that they are refusing to remove it.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
  
  We understand Ms. ****** concern and appreciate the opportunity to clarify. Intelius compiles publicly available information from a variety of public databases, government entities, commercial data providers, and other sources of public data. While we are unable to remove individual records from a report, we do provide the option to suppress the entire background report from our website.
  
  Based on the information provided in Ms. ****** complaint, we were able to locate and validate her report. As confirmed in our email correspondence sent on July 8, 2025, her background report was successfully suppressed in accordance with her request and our Terms of Use.
  
  This suppression has been applied across all people search websites operated by the PeopleConnect family of brands, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Please note that while this action removes the report from our platforms, it does not impact the availability of the information from other third-party sources.
  
  Additionally, certain details may still appear in features such as registered offender lists, associate or relative matches in other reports, or in phone or email lookups.
  If Ms. ***** has any additional questions, we encourage her to contact our Customer Support team at ************. We are available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support