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Business Profile

Packing Service

Mach 1 Moving
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used Mach 1 Moving on 11/23/24 for a short move within our neighborhood. When the movers unloaded our refrigerator, both top panels were dented and scratched. We observed that the fridge had not been covered with any of the moving blankets that were available which was surprising as we had discussions with the movers when they were getting ready to load it about how it was a new fridge and in perfect condition. When the fridge was unloaded, the movers took photos and contacted ****, the owner of the company. I also sent **** a message immediately to let him know of the damage. A day or two later **** came by to see the damage himself. He stated that he would take care of replacing the doors on the refrigerator. Since then he has had an appliance repair person come to verify that the panels would require replacement. I have followed up multiple times with **** and he has said that the panels were on backorder however did not provide me with any documentation that he had ordered them. I reached out to ******* replacement parts and verified that both door panels are currently available and shipping immediately. I informed **** of this on 01/16/25 and he said he would follow up. He has not responded to me since then. At this point we would like the panels to be immediately replaced or if that isn't possible, replacement of the entire refrigerator with the same model, still currently available at ******.

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