Complaints
This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in tears as I was leaving the good feet store they never stop talking just kept telling *** all the things you needed. To Purchase after over a $2700 dollar bill I left in shock. I went back the. Ext day and again I years they returned ****** the item s. I have tried to wear the inserts. But they hurt my feet so badThey are hard plastic. In a new shoe thats a size 9. I am An 8. 1/2. I slide every time I put them on. I want to return all of the items. My feet and back hurt so bad Icant take this any more They returned some Of the items. But I still Have the total bill on my credit report and I cant wear the ****** shoes they told me I Needed they are a size 9. I cant wear the inserts they are hard plastic and they hurt my feet so bad. I am a Registered nurse I am On my feet all day. I retired but still work PRN which is when needed. If I walk in the park to take my daily walk. I am in pain from Where the arches hit the bottom Of my feet. I do t know what to do
Business Response
Date: 04/03/2025
Can you please move this Complaint out of WI and over to ********* OH Chapter?
Thank you!
***** *******-******** | Dir. Customer Service
Good Feet Worldwide | Dr.'s Own | *** Source | Stretch*d
*************************************************************************************
o (************* | c (*************
e ********************************************************************************************************************************************* | w **************************
Business Response
Date: 04/15/2025
Refunded 4/15/2025 - Complaint Resolved.Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the system from the Good Feet Store in ************* on 1/11/25 - I spent over two hours listening about the product etc and I was surprised at the cost of the item, but I felt that I could benefit from the supports. I specifically asked HOW this could be approved by *** and the sales person (******) told me that Good Feet was certified to sell this product and said that I could finance through Care Credit too but I told her that I needed to do it through my *** and not at any point did she tell me that it required a doctors sign off. I am currently changing doctors and I cannot get this and now my *** will NOT Approve this. I called today to tell her about this and she said it is NON REFUNDABLE - I explained that I asked about *** and she never informed me that it required a doctor approval - I asked for her district manager phone number and she said she could not give that out and then I asked for corporate address and she said she did not have that either - She did offer to have someone call me, but I want this fixed, this is not my fault and I cannot afford to put this in credit or pay my FSA back as I cannot get the doctor sign off I need for weeks - I need someone to call me on this!!!!Business Response
Date: 01/28/2025
In responses to **** ******** request. Upon purchasing of product, Our policy free resize/exchange, no refund was reviewed with ***** and is also started on sales receipt. **** was offered option to apply for deferred financing or purchase with ***/*** account as this is accepted at all Good Feet Store locations however we can not guarantee their provider will approve. **** chose to purchase on her *** account and was denied. The Good Feet Store offered to change the purchase to the deferred interest financing option, which she refused and is now asking for refund. **** signed policy (see attached). We suggested if **** wants refund, a note from her physician stating they do not want her wearing the supports, we could then assist her per her physician's request.
The Good Feet Store can also provide customers with CPT codes and Federal Tax ID # to assist them with submitting to their insurance provider.
A refund is being denied.
Thank you.
Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They claim the orthodics relieve leg, feet & back pain. I’m having cramps in my calves waking me up in the middle of the night. My back has never hurt this much. They told me to alternate between the 3 different levels of orthodics and each pair is causing Plantar fachitis. The Good Feet orthodics are a crime. They’re ripping people off with false claims. I want a refund for the return of products.Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July 2024 I walked into the Good Feet Corona, ** location, as I had been wearing out my walking shoes on the right side. They said they would make everything right, involving, "analytics", measurements and especially, inserts. Instead of an improvement, things, my right foot, particularly my big right toe. It has been black and blue for months. I called and was told by **** to come back, to start over and "get it right". While I was there, a manager stood there with arms crossed and a most unfriendly attitude. **** did not start from scratch. **** (and his mgr.) left me with the same problem. My toe has been - and continues to be, black & blue. There has been significant PAIN due to their incompetence. I called again in late September and asked for a refund. I told "her" that I would be out of town on business in early October and hoped to get this wrapped up before leaving. Not only did she not get back to me in "probably a couple days". No-one (including "her") has called in all this time. I've been to my doctor for the pain, who sent me for x-rays. Then, I saw a podiatrist with whom I have a follow-up appt. with on 12/16/24. I finally removed all the inserts, etc. after - foolishly - trusting them to get it right at some point - they're the "experts", right? I initiated a dispute with Care Credit this week. This is beyond the scope of a simple refund, at this point. In addition to this complaint, I am now seeking legal advice and help in addition to other venues of help and reportageBusiness Response
Date: 12/17/2024
To *** *******,
Please accept my apologies on behalf of Good Feet. As Dir of **************** I had thought your request and complaint had been resolved however with this most recent BBB notification, it appears you have not been contacted from anyone at the store, inviting you to come in, to return your arch supports only for a refund. If you have any further questions, please don't hesitate to call me at ************ ex 4078 or I can be reached via email *************************************************************.
Thank you for your patience.
Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into the Good Feet Store in *******, ** on Saturday 10/12/24 because I am a toe ******. ***** was the staff that fitted me while there, she was wonderful and even made the statement that they had not seen someone with such severe toe walking as mine before. I was told there was a warranty. I did suffer from some pain before going to the Good Feet store but nothing I couldn't handle. I left after purchasing $2,637.70 , my savings, I am on a budget. I rode home with the inserts she had placed. She did explain that it would feel odd, which it did and was very painful. Once home I placed the night time sleeves on only to wake from my sleep with severe pain. I removed the sleeves without any relief. I could not walk without excruciating pain the next day, Sunday 10/13/24. The next day, Monday, 10/14/24, I awoke with pain still in my feet. I called the Good Feet Store in *******, ** and was told I needed different sleeves and then informed him I didn't want any of it if I was going to have pain that severe. I was then told no refunds. I am now stuck with $2,637.70 worth of products that I can not even use. Please help me and let me know the next steps to receiving a full refund.Business Response
Date: 10/18/2024
******** originally purchased on 10/12. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve.
******** visited the store on 10/16 and we were able to address her concerns. She left the store satisfied.
Thank you.Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother (***************************) purchased orthotic insoles from the Good Feet store. Within 24 hours she realized that they were causing her MORE pain. The stores district manager said they would accept a return with a doctors note (she has Parkinsons disease along with an autoimmune disease called sarcoidosis. The store accepted the doctors note and took the merchandise back on 6/15/24. The total amount was $2000. They refunded $1200and said they could not accept the socks - totaling $300 even though they were still in a sealed bag. The remainder of the the amount of the return which was $405.87 had to be issued as a check. We have yet to receive this check and the store continues to blame the delay on accounting and says the check has been approved but has not been issued. Now the manager will no longer return my calls and the district manager is of NO help. The merchandise was returned two months ago. We should have received the check by now or they could issue the amount on her debit card. This feels like financial abuse of an elderly person. She is 80 years old and battling dementia and Parkinsons.Business Response
Date: 08/09/2024
Store has a No Refund policy however on June 15th store went beyond policy and refunded customer
Subtotal: *********
Sales Tax: ******
Total: ********* 5
Visa -1,200.00 & Check -405.87
Customer Answer
Date: 08/12/2024
we never received the check for $405.87. According to accounting- the check was approved but never issued.Business Response
Date: 08/15/2024
To whom it may concern,
The Good Feet Store has been trying to resolve this issue however the customer had put a Dispute on the account along of original purchase, with the request for refund to be made on a different account. Refund has to be issued on same account which ahs a Dispute on it, therefore the balance of her refund cannot be issued until dispute is dropped.
Initial Complaint
Date:07/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
03/06/2024. The Good Feet Store. ****************************. *******************************, store manager that sold me the Arch Activator. I have Arthritis in my right knee. I could not walk for months due to the pain in my knee. My doctor told me to Purchase Arch Support to help support my need and balance out my walk because, I was becoming bowed legged. My doctor told me go to The Good Feet or to a reputable store. I walk in and I ask, ******* if she had some Arc support around $250.00, she said no! So, I try on some tennis shoes for $149.00, that had support. When I turn around to go back to my sit. She had a plastic pair of inserts position for me to try on (. I thought to myself. you said you don't have any inserts lesser price than $ ******.) I try on the inserts, and it felt uncomfortable and *******************************, said Oh! it will hurt for a while. start off 30 minutes and wear the Arches longer each day. I wore those Arch supports and is so painful to my feet and uncomfortable for me to walk in which supposed to balance my walk and support my knees and allow less pressure on that right knee. I stop wearing the Arch support because it is affecting my health and recovery to support me walking and not put so much pressure on my right knee. All I want is for The Good Feet to give me a not so hard and high Arch support, so I can properly heal and balance my walking. I paid a great deal of money to the good feet store. I call *****, customer service but it appears The ********************** is out to make sales and not really care about the true health of their customers. This is very serious because I have a health issues. I need good walking support, or I might have to walk with a cane. Please, The Good Feet please, change out these very hard high Arch insert and really give me the Arch's that will accommodate my feet and help me to walk and take pressure off my right knee so I can heal.Business Response
Date: 07/26/2024
Voicemail messages have been left on *******'s voicemail inviting her back in to an adjustment or exchange.Customer Answer
Date: 08/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:07/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The purchase receipt misleadingly gives the impression that that only footwear and cushion purchases are nonrefundable. For this reason, I kept the footwear that I bought as part of this package, as well as the one pair of insole cushions that I used when I tried the arch supports on in their store.When I returned, unused, their outrageously priced arch supports, socks and cushions just two days after buying them, I was informed that the best they could do was to offer a store credit! In addition, every single item that I returned was credited back to me at a lower price than I paid. They also did not give me any return credit for two of the pairs of socks that I brought back. I didn't even realize that until I got home and reviewed the receipt. In total, the store credit they provided me for the items that I returned was $69.54 less than what I paid for these same items. I would like a refund back to my credit card for the full amount that I paid for the items that were returned. I will happily return the store credit voucher that they gave me.Business Response
Date: 07/19/2024
Customer was refunded 7/13/2024 - Resolved - ClosedCustomer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:05/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff DC. Consumer states on April 2, 2024 she went to the store for orthotics for pain in her feet. They spoke to her about the products available and they assured her she could get into the appropriate orthotics. She was charged $1618.92 and she felt it was a high pressured situation. She tried contacting them and went to the store and the same situation occurred. She was given a second set of orthotics which didn't work. She was not offered any return or store credit.Customer Answer
Date: 05/21/2024
The GoodFeet store. Per your request I sent you the addresse as follows: ***************************************. Phone # *************Business Response
Date: 07/23/2024
Customer was refunded 6/25/2024 Resolved/ClosedInitial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into The Good Feet Store on May 5, 2024 @1656 to find some relief from heel pain I've been experiencing. I purchased their "system package" because the insoles are not sold separately so therefore needed to purchase as a package. This included a total of four insoles, support sleeves, arch activators and a few velcro's for a total of $2,045.58. The first day I wore the insole as instructed for 30 minutes, day two I increased my time in them by 30 mins (as instructed) by the evening of the second day I couldn't bear any weight on my left ankle and had serve pain in my right foot. On the third day I woke up to an inflamed ankle and couldn't walk. This product resulted in more pain than what I came in with. Friday May 3, 2024 I went to the ************ I now have an appointment with a podiatrist next week. The same day I returned to the Good Feet Store, I expressed my concern/ new onset of pain to the store manger who refitted me into a lower arch insole termed "training wheels" to wear anytime, all day while I recover from my ankle injury. It is exactly 7 days (5/10/24) later and I am still unable to bear weight on my left ankle/foot. I returned to the store (5/10/24) the store manger was not available so another team member assisted me. I requested a refund, and the associate insisted I be refitted again. I'm fearful to experience any more pain than I'm already in. I expressed my need for only wanting a refund issued and was denied, but store credit in the amount of $2,045.58. I've had to call out of work for two weekends now due to this issue, urgent care bill and upcoming appointments regarding my ankle, on top of the $2,045.58 charge. In addition the store manager who assisted me neglected to inform me that all sales are final. I am in worst shape than what I went in with. Zero stars.Customer Answer
Date: 05/14/2024
***************
Unit 127
****************
*************Business Response
Date: 05/23/2024
Customer has been reached out to and is waiting to hear what her PT instructs her of. The store is waiting until then for any necessary steps to help resolve.
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