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Business Profile

Computer Software

Aqua Mail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint to report what I believe to be deceptive or unfair business practices by *************** and ****************, which have caused repeated service disruptions and a pattern of denial-of-access behavior affecting my use of licensed software and access to websites.I purchased and downloaded the licensed version of Aqua Mail Pro from the ****** Play Store and reinstalled it on my mobile device. Despite ensuring all necessary synchronization settings were enabled, the app fails to retrieve incoming emails automatically and only does so when I manually press the Refresh button. This function failure disrupts the apps core service.Furthermore, I conducted a network analysis and observed that pressing the Refresh button causes the app to connect not to my mobile providers network but to **************** infrastructure, specifically TCP104.18.43.164:443within the104.16.0.0/12IP range (CLAUDFLARENET). This connection behavior appears suspicious and inconsistent with expected app operations. I have found no reports of similar issues from other Aqua Mail users, raising concerns about a possible targeted or non-transparent practice.Beyond the Aqua Mail app, I have experienced frequent and unexplained access denials, connection disruptions, and content unavailability on multiple websites that rely on *************** services. These experiences resemble patterns commonly associated with denial-of-service *********** January 2025, the CEO ************, Mr. *********** personally intervened to resolve a connection issue I reported, which was related to Cloudflares content delivery system.Websites ***********************(The Netherlands-based) consistently block my access with an error message reading 429 Too Many Requests, which appears to be an artificial or misused limit rather than a legitimate traffic issue.# PLEASE REFER TO THE ATTACHED "BBB *********-1_Aug_2025.docx".

    Business Response

    Date: 08/07/2025

    Dear User,


    Thank you for reaching out to MobiSystems, Inc.


    Please note that ********* is a separate product managed by a different company. For assistance with Aqua Mail, we kindly ask you to contact their support team directly at **********************************.


    MobiSystems is responsible for products such as MobiOffice, MobiPDF, and MobiDrive, but we do not provide support for Aqua Mail.


    Thank you for your understanding.

    Kind regards,

    ******

    MobiSystems Support Team

    Customer Answer

    Date: 08/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *********

     

Aqua Mail is NOT a BBB Accredited Business.

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