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Business Profile

Computer Hardware

SolidProfessor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was with Streaming Teacher since 2017, then last year they sold to Solid Professor.I was not informed, yet they charged me $270.00 I kept trying to contact them to the fact that MasterCam **** came out June of 2022.Running my business of making prototypes I needed to learn MasterCam ****,which was not available on Streaming Teacher (I did not know they were now Solid Professor)I lost out on 6 months of training on MC ****.I tried to contact them through email and phone, so many times, with no response.Which yesterday they said they have a record of this.Yesterday I left a message if they did not contact me in 48 hours, I would cancel.Then they called and set me up with Solid Professor, which has MC ****.I want a 6 month extension on what I paid for, due to this put me behind 6 months.Mastercam will only help me with the current version, so I got no help.Please advise,Kind Regards,**********

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