Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im requesting my full $1200 that I paid for a wrap on my car. That was not correct. I paid him $500 to order the wrap that we wanted on the car. He confirmed he ordered later to find out through the company he didnt even place the order. Charged me for the wrap but just used whatever the had around the shop. He wrapped the sides of my car in a color I specifically told him not to. He then said he would refund me for part of the wrap because he was unable to order the original color we ordered. He wa going to refund me $700. And was going to fix the hood because that was done wrong as well. But I decided I didnt want them touching my car again so we agreed I would come in on the fallowing Wednesday so we can manually debit the refund into my card and remove the entire wrap. He refused to show up on Wednesday and said hed do it remotely ONLY and WHEN I sign a settlement/ NDA form that states I cannot talk or review his company and this experience in anyway. Or through a third party service. ( he had yet send me any sort of refund but took $1200 from me) on top of everything he specified that Im not entitled to a single dollar and that he was just sending me the money out of good ************ he was removing the wrap, one of his staff members tore it off the car and it caused paint damage removal on the vehicle. I then he sends me the full refund for the car because Im going to have to pay someone to fix the damages he caused. He then began be disrespectful and rude to Me. Told me that I needed to leave his shop and only when I I signed the form he would refund me. There was not one time through this entire process where he documented or gave me a copy of a receipt for anything that he did to my vehicle. I did not sign any forms before or after the service. Im choosing to keep my first right, but Im requesting your help to get my money back as I believe its owed.

  Business Response

  Date: 04/29/2025

  The customer expressed dissatisfaction with a vehicle wrap we installed and requested a full refund. As a courtesy, I agreed—on the condition that we first remove the wrap, which she accepted. We began the removal process as part of that agreement.
  
  Before issuing the refund, I asked her to sign our standard one-page service outline and waiver of liability, sent via DocuSign. This is a normal and reasonable step to protect both parties in a refund situation. She became hostile, used aggressive language toward my staff, and refused to sign the document at that time. Despite this, we gave her the benefit of the doubt, hoping she would review and sign it later that evening so we could proceed with the refund.
  
  Instead, she began posting defamatory content about my business across multiple online platforms, disclosed my personal phone number, and even shared the NDA I had provided—causing serious damage to my business and personal privacy. At that point, given her actions and the fact that all sales are final (a policy clearly posted throughout my shop), I withdrew the refund offer entirely.
  
  She was initially informed that I would gladly warranty the work and make any adjustments needed to ensure her satisfaction. However, her aggressive and unreasonable conduct made that impossible.
  
  My business operates with professionalism, fairness, and transparency, and I remain committed to protecting the safety of my staff and the integrity of our operations.
  
  
  --
  SD AUTO STYLE
  *** **** ** *** ***** ** *****
  ************

  Customer Answer

  Date: 04/29/2025

  To start Sd auto style contact information is all public record. Phone number and email. Nothings Is private as their information is made public online. Second they did not close before removing the wrap that there is a required NDA to sign before receiving any refunds. I was not given decide to keep the wrap or sign the form. Is wasn’t until after the wrap was removed and car was damaged I was told I’d have to sign an NDA that discloses I cannot post publicly my experience with this business . Under my first amendment right. The definition of deformation is altering something to make it look different. I’ve provided ample proof of lying from a company. Stealing money from a customer without proof of receipt of ordering product i specifically paid for. Damaging a vehicle. And removing products I paid for on the vehicle with the known agreement id receive refund after. Then to be met with an NDA AFTER removing the wrap. I have proof of it all. In terms of cursing at an employee I did not curse at anyone. In Person or online. It’s simple id like a full refund for the work that was not completed and done incorrectly on my vehicle 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : 23Aug23 Amount of money paid to business: Was originally financing $1,850 for 2 vehicle tints and manufacture tint removals ** AUTO financed $3,700 after having double charged me the original $1,850 without notification. No receipt was provided after transaction. I have personally requested transaction information with in depth tax and cost, I was told they do not hold any records of the transaction and that SNAP Finance was solely responsible. After reaching out to SNAP Finance I was informed that the merchant is in charge of keeping records of transaction and financing. Upon informing ** AUTO of duplicate charge they said they had noticed once I departed their building to which they failed to notify me upon their realization. I noticed after attempting to complete first payment, that the total amount to be paid on the account was $3,700 which was confirmed by a SNAP Finance representative. When I spoke to the ** Auto manager he responded by saying we can send you $1,739. Attached is a picture taken from the ** Auto work cellphone the day of dropping off my vehicle 30AUG23 taken from my husbands phone. What the business committed to provide to you: Removal of manufacture tint and installation of tint on all windows of 2 vehicles.Nature of dispute: Damage to defrosting mechanism in one of the vehicles and improper installation of tint resulting in bubbling, peeling, & improper measure of tint on windows. As well as careless charges to consumer.Whether or not business has tried to resolve: After numerous times of notifying business they have halted any and all efforts to resolve issue. Going so far as to ignore messages and concerns.